StreetLimes Posted July 1, 2020 Share Posted July 1, 2020 Hello, I purchased Helix a few days ago and cannot figure this problem out. When i click Authorize, i keep getting the same message. I've looked over this forum and people with similar problems were able to just de-authorize their computer in the license manger and then reauthorize. This hasn't worked for me and customer support is at a loss as well. I've had the trial before with no problems but now I'm not able to do anything. I've made exceptions in my firewall for Ableton Live 9 and I'm running on windows 10.0.18362 Please if you have any suggestions let me know! Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted July 4, 2020 Share Posted July 4, 2020 Have you tried disabling your firewall? Perhaps try it offline? Just spit-balling. Quote Link to comment Share on other sites More sharing options...
evilkit Posted July 4, 2020 Share Posted July 4, 2020 you may have maxed out your number of allowed authorizations. I did this by trying the demo several times and then once i finally got a helix i had to rebuild my pc a several times too. I assumed that each time i reauthorized it the old authorisation would get voided, but this wasn't the case and i reached the limit. There was no warning on the helix that this was the error it just wouldn't let me authorize it go to https://line6.com/account/devices/ and try Deauthorizeing everything that is there, then reauthorize your current version. 1 Quote Link to comment Share on other sites More sharing options...
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