can i update from 2.7 directly to 3.0?

[t2436jf]

Hi all,

I'm embarrassed to say but i have never updated my unit since i purchased it in 2018.  The current firmware is 2.70.  Can i jump straight to 3.01 or do i have to do all the incremental updates?

thanks

-John

[phil_m]

Yes. Just download HX Edit 3.0, and run the update, and you’ll be good to go.

[datacommando]

2 minutes ago, t2436jf said:

Hi all,

I'm embarrassed to say but i have never updated my unit since i purchased it in 2018.  The current firmware is 2.70.  Can i jump straight to 3.01 or do i have to do all the incremental updates?

thanks

-John

Hi John,

 

The general consensus of opinion appears to be “yes, go for it”. Please ensure that you read, study and inwardly digest the information given in the official Release Notes, especially anything in RED text.

 

Hope this helps/makes sense

 

My personal disclaimer:

No guarantees are given or implied, you do this at your own risk. If it doesn’t work, raise a ticket with Customer Support.

 

[beppepelagio]

Hello everybody

 I got stuck on "boot failure. Entered update mode" while updating from 2.6 to 3.0 and the updater can't find my helix. updated edit according to the instructions.

What know???

[datacommando]

1 hour ago, beppepelagio said:

Hello everybody

 I got stuck on "boot failure. Entered update mode" while updating from 2.6 to 3.0 and the updater can't find my helix. updated edit according to the instructions.

What know???

 

Hi,

 

You haven’t said what your computer and Operating System are, but let’s try this.

 

First go to the "DOWNLOADS" menu at the top of this page and from  "-ALL HARDWARE-" select Helix, then leave the "-ALL SOFTWARE-" as it is, now select your PC/Mac OS from under the "-ALL OS-" tab, then click “GO”.  From the next page you can select HX Edit 3.00 for your Helix, then below that you will also need the Firmware 3.01 Flash Memory. Now scroll right the way down the page where you will find Line 6 Updater version 1.9. 

 

Download all these items to your computer and note where they are.

 

Ensure that HX Edit is closed and that you have your Helix connected to your PC by USB cable (do not use a hub, some front USB ports on PCs act like a hub, so use one of the ports on the back) and hold down Foot Switches 6&12 while turning the power on. This will put your Helix into “Safe Boot” mode, and you may see a black, or error screen, but just keep going.

 

Now, disconnect from the internet or any other applications that may be running, and launch the Updater Utility that you downloaded then select "Offline Mode". Your Helix and current firmware version should now show up in the window, click on the dark green coloured band and you should now have the option to select a  local file - click “Choose File”, point it at the Flash Memory file you downloaded and let it get on with the update. Do not allow your computer to enter “sleep/power saving mode” during the update.

 

When it completes you can install the new HX Edit v.3.0 software and you should be good to go.

 

No guarantees are given or implied, you do this at your own risk. If it doesn’t work, raise a ticket with Customer Support.

 

Hope this helps/makes sense