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Helix Floor XLR’s not sending signal


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Good day All, I recently purchased a used Helix Floor 

I can get signal from a 1/4 cable to my Powered speaker and/or PA mixer

however, if I use my XLR’s, I’m getting nothing at all...Help please!


Just as an FYI....I have set both the 1/4 and the XLR on “Line” and have tried The XLR on both “Mic” and “Line”

currently running the latest update


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