Hootieman52 Posted February 20, 2021 Share Posted February 20, 2021 My HX Stomp has an intermittent problem where I’ll be playing and the volume will drop by about 40%. It normally comes back to 100% without any action on my part. To isolate the problem I tried using my guitar plugged into the line in with a brand new Mogami instrument cord and used the headphones to monitor. Same problem as when I was going through the audio interface to record. Drops the volume and then the volume comes back. This will be a big problem when recording. Has anyone else experienced this issue? If so, what was the solution? I’m currently using the latest firmware. Quote Link to comment Share on other sites More sharing options...
soundog Posted February 21, 2021 Share Posted February 21, 2021 Weird. Does the same thing happen if you plug into either the L or R Stomp input? And does this also happen with an empty (no blocks) preset? Quote Link to comment Share on other sites More sharing options...
Hootieman52 Posted February 21, 2021 Author Share Posted February 21, 2021 Yes to both. I tried using the right input but the issue still happens. I’ll try again with a blank preset but it did happen with a brand new user preset. Quote Link to comment Share on other sites More sharing options...
Schmalle Posted February 21, 2021 Share Posted February 21, 2021 Have you excluded the guitar as cause? Quote Link to comment Share on other sites More sharing options...
Hootieman52 Posted February 21, 2021 Author Share Posted February 21, 2021 It happens with all 4 electric guitars. I haven’t tried any acoustic/electric guitars. Quote Link to comment Share on other sites More sharing options...
soundog Posted February 21, 2021 Share Posted February 21, 2021 That sucks. Read this thread (near the end) about saving your setup and patches and re-initializing everything. If all troubleshooting fails, you may want to give that a try. Otherwise, start a ticket with support. Your Stomp should not be causing a volume drop . If it is, that's unacceptable. Quote Link to comment Share on other sites More sharing options...
Hootieman52 Posted February 21, 2021 Author Share Posted February 21, 2021 Soundog I don’t see the thread you mention. As a newbie, how would I start a ticket with Line 6? I agree it’s unacceptable and glad I don’t play out. I’m only using it in my project studio. Quote Link to comment Share on other sites More sharing options...
soundog Posted February 21, 2021 Share Posted February 21, 2021 Sorry, forgot to add the link. I added it to my post above. Here's where to start a ticket. Be sure your device is registered first. Quote Link to comment Share on other sites More sharing options...
Hootieman52 Posted February 21, 2021 Author Share Posted February 21, 2021 I filed a ticket with as much detail as I could after verifying my product was registered. Let’s see what happens. Response expected within 3 days. Quote Link to comment Share on other sites More sharing options...
soundog Posted February 22, 2021 Share Posted February 22, 2021 Please let us know what happens .... the info might be useful to someone else down the road. 1 Quote Link to comment Share on other sites More sharing options...
dooz911 Posted April 30, 2024 Share Posted April 30, 2024 I've got the same problem with my HX Stomp. Tried four guitars and replaced cables but the volume drop (I think it's coming from the input because the amp model reacts to it correctly and changes the sound) comes and goes without any pattern. Do you got any updates on this? Should I file an issue here? What was the outcome? Quote Link to comment Share on other sites More sharing options...
Schmalle Posted April 30, 2024 Share Posted April 30, 2024 Test with this: Set Global Settings->Send Return L to Inst. Set the input block to Input Return L/R by turning the lower knob one step (on a preset without FX loop). Use the Return L as input and test if whether the volume still drops. If it doesn't - but still does when you use the main input - then it's probably a hardware defect in the main input. 1 Quote Link to comment Share on other sites More sharing options...
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