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Helix and HX Edit not recognizing .hlx format after 3.11


iamthetony2
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3 hours ago, iamthetony2 said:

Perhaps I missed something?


Yep, the .hls file indicates that it is a Setlist not a preset file.
 

You don’t say how you are trying to load the files, but I would suggest that you try again.

 

Hope this helps/makes sense.

 

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This^^^.  Is it possible you are using the Import command off the yellow task bar towards the very top of the librarian section of HX Edit titled "SETLISTS" ?  To import presets you want to use the Import command from the section below it in white labeled "PRESETS".

 

As always make sure your HX Edit version is the one that corresponds to your firmware version.

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[UPDATE] I did realize I was trying to load it as a set list after about 1 minute of realizing that mistake on my part. LOL! HOWEVER, When I tried loading it the right way (Import Preset) it still would not work with the preset my younger brother sent me that he made on Helix Native. I did get a response back from service and was given a link to update the HX Edit software as well. For some reason this software is version 3.01 even though my Helix LT is updated to 3.11. I honestly didn't see a download for 3.01. I thought that was the update I downloaded when I searched for the latest version of HX Edit. IF it works out , then great. Hopefully it'll help someone else who may have the same thing happen to them.

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