HX Effects crash!

[sbland]

Hi everyone

I'm getting a serious problem with HX effects where all effects cut out and i'm left with the dry guitar. This can happen when I change presets or tune up. The only way out is to reboot but obviously on a gig it's disaster!

Anyone out there got any ideas or have the same problem?

 

Stan

[theElevators]

Are they turned on or bypassed, would be the first question?  Please don't be offended if you already checked :)  Make sure you saved your preset with effects enabled. 

[sbland]

I play in a covers band and use a different snapshot for each song so I’m constantly clicking! I’ve got the buttons set to ‘press’ not ‘touch’ because that seemed to send it into a frenzy sometimes. It’s a recent thing so I’m wondering if it could be a update thing?

love the sounds on this thing but really not sure about it now!

[HonestOpinion]

16 hours ago, sbland said:

I play in a covers band and use a different snapshot for each song so I’m constantly clicking! I’ve got the buttons set to ‘press’ not ‘touch’ because that seemed to send it into a frenzy sometimes. It’s a recent thing so I’m wondering if it could be a update thing?

love the sounds on this thing but really not sure about it now!

 

Hate to ask but if you did a firmware update did you do a factory reset and restore afterwards? If not, start there.

[sbland]

Do you have to do that after every update?  I didn't know  Will do that and report back! cheers

[datacommando]

5 hours ago, sbland said:

Do you have to do that after every update?  I didn't know  Will do that and report back! cheers

Hi,

 

It’s one of those things that is advised to avoid any weirdness after the update. In fact the Line 6 release notes for the update make a feature of it by using big red letters.

 

Anything else I should know?

Yes. We STRONGLY recommend performing a factory reset AFTER UPDATING your Helix/HX firmware to 3.11 and THEN RESTORING YOUR BACKUP. (Backing up is part of the update process). Here's how to perform a factory reset. IMPORTANT: MAKE SURE YOU HAVE A BACKUP FIRST, AS A FACTORY RESET WILL ERASE ALL YOUR WORK!

• Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT
• Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack
• HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects
• HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp
• HX Stomp XL: While holding footswitches C & D, turn on HX Stomp

Hope this helps/makes sense.

[sbland]

Ok factory reset and restored! But on gig Saturday night it failed twice! Once coming out of tuning and once just changing preset. Rebooted ok but the pain of about to start the next song and realising it’s crashed!

I know I’m working it quite hard as I use a different pedalboard for each song but surely this shouldn’t happen?

[datacommando]

4 hours ago, sbland said:

Ok factory reset and restored! But on gig Saturday night it failed twice! Once coming out of tuning and once just changing preset. Rebooted ok but the pain of about to start the next song and realising it’s crashed!

I know I’m working it quite hard as I use a different pedalboard for each song but surely this shouldn’t happen?

Hi,

 

This up is starting to look as if it might be a hardware problem. Time to raise a ticket with Support and see what they think about this.

 

As for your comment - “I know I’m working it quite hard as I use a different pedalboard for each song…”

 

Nope, that is what the box is designed to do - swapping presets should not be an issue.

 

Hope this helps/makes sense.