BowedFrancis Posted March 6, 2014 Share Posted March 6, 2014 Hi. I recently purchased the POD HD500x second hand and I was using the Edit program for the first time. It said the device was not connected so I went to the Monkey. It showed the device but the serial number was listed as unknown. I registered the serial number correctly under my account, but I don't know where the Monkey is looking for the SN. I've gone through the all of the online suggestions (i.e. plugging in the device while holding the left arrow) but nothing seems to help. I can't install drivers or update either the flash memory or the USB firmware. Any suggestions? I already have a ticket open. Ah, the joys of buying used gear... Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted March 6, 2014 Share Posted March 6, 2014 have you downloaded and updated the drivers outside of monkey? http://line6.com/software/ that's sometimes worth a try. Quote Link to comment Share on other sites More sharing options...
BowedFrancis Posted March 6, 2014 Author Share Posted March 6, 2014 have you downloaded and updated the drivers outside of monkey? http://line6.com/software/ that's sometimes worth a try. Yup, I tried that. It says they installed successfully, I reboot and then when I open the Monkey again it says INSTALLED: No next to the drivers. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted March 6, 2014 Share Posted March 6, 2014 try these uninstall instructions: To uninstall the Line 6 Drivers from a MAC OSX computer, use the Line 6 Driver Uninstaller that is located on the computer at following file location: Applications/Line 6/Drivers/Driver uninstaller If you have used the Driver Uninstaller and still cannot succesfully install drivers or Monkey is not recognizing them as being installed, you will need to remove the remaining driver receipts using the Terminal application that is located on the computer at the following file location: Applications/Utilities Launch the Terminal application and type the following commands at the prompt: sudo pkgutil --forget com.line6.driver.xtaudio.package (then press the enter key) Enter your Mac OSX account password. Please Note: you will NOT see the cursor acknowledge any characters being input; you will need to type your system password correctly and hit "Enter". sudo pkgutil --forget com.line6.driver.xtmidi.package (then press the enter key) After entering in all of the commands above, close the Terminal application and restart your computer. Upon restarting the computer try again to install the latest version of our drivers available from our software page at:http://line6.com/software/After the computer has restarted, reconnect the Line 6 hardware and open the Line 6 Monkey application again to check and see if your drivers are detected and up to date. Quote Link to comment Share on other sites More sharing options...
BowedFrancis Posted March 6, 2014 Author Share Posted March 6, 2014 try these uninstall instructions: To uninstall the Line 6 Drivers from a MAC OSX computer, use the Line 6 Driver Uninstaller that is located on the computer at following file location: Applications/Line 6/Drivers/Driver uninstaller If you have used the Driver Uninstaller and still cannot succesfully install drivers or Monkey is not recognizing them as being installed, you will need to remove the remaining driver receipts using the Terminal application that is located on the computer at the following file location: Applications/Utilities Launch the Terminal application and type the following commands at the prompt: sudo pkgutil --forget com.line6.driver.xtaudio.package (then press the enter key) Enter your Mac OSX account password. Please Note: you will NOT see the cursor acknowledge any characters being input; you will need to type your system password correctly and hit "Enter". sudo pkgutil --forget com.line6.driver.xtmidi.package (then press the enter key) After entering in all of the commands above, close the Terminal application and restart your computer. Upon restarting the computer try again to install the latest version of our drivers available from our software page at: http://line6.com/software/ After the computer has restarted, reconnect the Line 6 hardware and open the Line 6 Monkey application again to check and see if your drivers are detected and up to date. Gave that a try and the drivers uninstalled successfully. Still doesn't recognize the SN, but I reinstalled the drivers again and the same thing happens. After the reboot the Monkey still show the drivers as not installed. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted March 6, 2014 Share Posted March 6, 2014 the serial number by itself isn't really that important.... can you use edit or record audio from it? the serial number just seems like a symptom of the drivers not working. after you do the uninstall again (my recommendation) try installing drivers 7.2.9 if i recall correctly that worked for some. Quote Link to comment Share on other sites More sharing options...
BowedFrancis Posted March 6, 2014 Author Share Posted March 6, 2014 the serial number by itself isn't really that important.... can you use edit or record audio from it? the serial number just seems like a symptom of the drivers not working. after you do the uninstall again (my recommendation) try installing drivers 7.2.9 if i recall correctly that worked for some. Genius! That did the trick! Thank you, Zap! I'm smiling wider than the Line 6 Monkey! For some reason the most current drivers wouldn't work. Should I stick with these drivers or should I try updating to 7.3.6 now that 7.2.9 updated successfully? Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted March 6, 2014 Share Posted March 6, 2014 if it aint broke don't fix it :) hahha i'd skip the problem one and keep an eye out for the next one... Quote Link to comment Share on other sites More sharing options...
BowedFrancis Posted March 6, 2014 Author Share Posted March 6, 2014 Agreed. Thank you again! Quote Link to comment Share on other sites More sharing options...
awolkenrowl Posted August 2, 2022 Share Posted August 2, 2022 Hi guys, where do i find my pod hd 500x serial numbers? it's my first time buying line 6 stuff and i had no idea how do i find it. just want to download customtone from here. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted August 2, 2022 Share Posted August 2, 2022 On 8/2/2022 at 5:29 AM, awolkenrowl said: Hi guys, where do i find my pod hd 500x serial numbers? it's my first time buying line 6 stuff and i had no idea how do i find it. just want to download customtone from here. There should be a sticker with the printed S/N attached to the bottom panel of the device. Anyway all it takes to download from Customtone is to be logged in with a Line6 account that you already have and are writing from. You don't need the S/N. _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
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