My Helix floor consistently locks up if I quickly (faster than a second) switch presets.

[gweessies]

Is this normal?  

 

It also locks up all by itself after 1-2 hours if I leave it on.  I've updated to 3.15, and reverted to 3.10, and 3.01 while going back to factory settings/presets and rebuilding presets in each version.  This is a new unit and I opened up the seals myself so wear shouldn't be an issue.

 

Any thoughts?

 

 

[phil_m]

Of course it's not normal... Is it locking up on a specific preset? Are you connected to your computer while it locks up?

[cruisinon2]

On 6/12/2022 at 12:07 PM, gweessies said:

Is this normal?  

 

It also locks up all by itself after 1-2 hours if I leave it on.  I've updated to 3.15, and reverted to 3.10, and 3.01 while going back to factory settings/presets and rebuilding presets in each version.  This is a new unit and I opened up the seals myself so wear shouldn't be an issue.

 

Any thoughts?

 

 

 

Locking up is never normal...If it's only happening with  one specific patch, then I'd say that the patch itself is likely corrupted. But if it happens on multiple patches, then it's If it's the latter, you might as well bite the bullet and open a service ticket, as it's not likely to be something you can deal with yourself.