Problems updating Helix LT to 3.50 and yes I updated HX Edit to 3.50 and can follow instructions

[markusb111]

after the halfway point or so I got the message in HX Edit that An error has occurred. Please try again. and I DID NOT get the message on my Helix LT screen giving me the option to continue but I do have one small line in the upper right reading "Update message server started". I waited a very long time so I am guessing it's time to follow the instructions in HX Edit and turn the power switch off and on and quit and restart HX Edit.

[SaschaFranck]

https://line6.com/support/topic/65019-helixhx-update-doesnt-work-look-here/

[markusb111]

So after I shut off the Helix LT and restarted it I got a message in HX Edit step 2 of 2 update. HX Edit is now updating device firmware. Please do not unplug your device or quit HX Edit. Why do the instructions on the update page clearly show a screen that did not appear on my Helix LT or mention that at this stage I need to shut off the Helix LT and restart HX Edit in order to complete the firmware update?

[datacommando]

On 11/4/2022 at 11:05 AM, markusb111 said:

So after I shut off the Helix LT and restarted it I got a message in HX Edit step 2 of 2 update. HX Edit is now updating device firmware. Please do not unplug your device or quit HX Edit. Why do the instructions on the update page clearly show a screen that did not appear on my Helix LT or mention that at this stage I need to shut off the Helix LT and restart HX Edit in order to complete the firmware update?

You didn’t mention what version of the firmware you were updating to the latest 3.50? This latest update contains a huge update to the Core system which also happened with v2.80. When that arrived many people thought it had stalled part way through the update, even though it was still working in the background.

 

There is also a note about if you are starting from 2.80, or earlier.

 

My Helix/HX is at version X.XX. Can I go straight to 3.50?

Yes, but note that if you're starting from 2.80 or lower, the update may appear to happen three times and will take notably longer than 30 minutes. This is normal.

 

Hope this helps/makes sense.