Helix Native no Loading

[unowndanger]

Hi all,

 

I've run into a strange issue and I was wondering if anyone else has run into it as well. I recently installed a new SSD into my desktop (Windows 10 Pro). I did a fresh install of Windows and all my programs (Ableton Live 10.1.4.3 and Reaper), and I installed HX Native.

 

When I open the plugin in the DAWs, I am prompted to sign in, which I do, and then it attempts to authorize me and I get frozen after. I see that I am signed in, but it's not loading HX Native. I've tried with the most recent version. 3.6, and 3.5 as well. I got the same results with both. Attached is a photo of what I see.

 

Has anyone encountered this? Any idea how to proceed or what I can do? I did file a ticket with Line 6 support half an hour ago, so I took that step. A lot of my album uses HX Native and I'd be heartbroken to switch sounds from what I've already crafted using Native.

[datacommando]

On 5/2/2023 at 1:33 AM, unowndanger said:

 

Has anyone encountered this? Any idea how to proceed or what I can do? 

 

Hi,

 

Replacing your root hard disk drive - Go here are read this:-

 

Hope this helps/makes sense.

[danielmagdic]

Have you solved this problem? Just got a new computar and installed cubase and Native and I get the same window where it freezes after authorisation.

[jiml6]

Hey all,

 

A few ideas. 

 

1. Ensure your main disk is labeled as Disc 0. You can check this in Disk Management.

 

2. Go to C:\Users\yourname\AppData\Roaming\Line 6 and delete the Purchases V2 file. Then reinstall Helix Native. You WILL lose all of your presets this way, so hopefully you have a recent backup. 

[danielmagdic]

Got an answer from the support that I should delete one of the devices. But I don't get it - I have four authorized devices and on my page it says that the computer where it fails to load, is authorized. And also, on my page it says that I have 4 out of five active units. So do I really need to remove one more unit?

Has anyone solved this? I use Cubase on a PC with Windows 10.

 

jiml6 - I cannot find the Purchases V2 file.