After Update 3.7 Issues

[Kidwags]

Never had issues updating my Helix Floor or Helix Native till 3.7. I am still in the process of uninstalling Helix Native from Studio One and attempting to reinstalling. Lost All Factory Presets and most (but not all) of my installed presets. Also, each time I power up my Helix Floor it goes into (Rebuilding Preset Mode). Does ANY of this Sound Familiar to Anyone? Would love to hear how to fix these issues. Any Help is Appreciated!!!!!

Windows 10

[silverhead]

Does the 'rebuilding presets' activity complete eventually, leaving you able to operate your Helix Floor?

 

Did your Helix Floor update to v3.70 successfully? Does it communicate properly with HX Edit so that you are able to confirm that both the device and the HX Edit program are running v3.70 (check the Help -> About menu item)?

 

Rebuilding preset is normal at startup every time it starts after loading new (pre-v3.70) presets in the previous session. However, if it continues to repeatedly rebuild presets at startup even after you have not loaded any new presets. that indicates a problem. It means that one or more of your presets is corrupt and cannot be properly rebuilt.

 

After answering the above questions we will be able to give you better guidance.

[datacommando]

On 12/14/2023 at 3:55 PM, Kidwags said:

Never had issues updating my Helix Floor or Helix Native till 3.7. I am still in the process of uninstalling Helix Native from Studio One and attempting to reinstalling. Lost All Factory Presets and most (but not all) of my installed presets. Also, each time I power up my Helix Floor it goes into (Rebuilding Preset Mode). Does ANY of this Sound Familiar to Anyone? Would love to hear how to fix these issues. Any Help is Appreciated!!!!!

Windows 10

I guess that you are the same @Kidwags that posted about the error code in the Helix Native forum. Now you are saying that you’re having issues with the Helix Floor - strange!
 

Well, when you ask about the Rebuilding Presets- “Does ANY of this Sound Familiar to Anyone?”. The short answer is - yes! Rebuilding presets is perfectly normal following an update. It’s what your Helix (or other HX unit) does to optimise the presets to work with the current firmware. Regard it as a “housekeeping” task for your device. You will notice that if for any reason you add one, or more, presets created with an earlier version of the firmware, then the rebuilding process will happen again. It will process everything in your device even if you only add one preset. It should only take a few minutes and is nothing to worry about.

 

What does slightly concern me is that you say you have “Lost All Factory Presets and most (but not all) of my installed presets.”. That is rather odd, because before starting any Firmware update you are advised to make a full backup of the contents of your Helix. This is to give you a “fail safe” backup so you do not lose any of your own creations. Furthermore, to load all the Factory Presets in v.3.70 simply run a Factory Reset process on your Floor unit. Once you have checked out the presets you can export them to load whenever you like. Likewise, you can load HX Edit and use “Restore from Backup”, to reload your custom presets, Global setting, IRs etc., simply by selecting the “Restore from Backup“ in the menu of the editor.

 

Someone else asked a similar question yesterday - here’s that reply

 

All this is fully documented in the Release Notes for Firmware 3.70.

 

1. -
2. -
3. Perform a factory reset. IMPORTANT! MAKE SURE YOU HAVE A BACKUP FIRST, AS A FACTORY RESET WILL ERASE ALL YOUR WORK!
   • Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT
   • Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack
   • HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects
   • HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp
   • HX Stomp XL: While holding footswitches C & D, turn on HX Stomp
4. OPTIONAL: Performing a factory reset loads the new 3.70 Factory Presets, but restoring from your backup will overwrite these. Spend some time exploring these and export the factory presets you want to keep (or drag them to your desktop). If you have unused setlists in Helix Floor/Rack/LT, you can also export the entire FACTORY 1 bundle for loading into an unused setlist later.
5. From the top File menu, select Restore From Backup... If you don't have any important presets in Setlist 1, click the disclosure triangle next to Presets and uncheck the first setlist's box; this will retain 3.70's FACTORY 1 setlist. Select the backup file created in Step 1 and click Restore Backup.

Hope this helps(makes sense.

[craiganderton]

On 12/14/2023 at 9:55 AM, Kidwags said:

Lost All Factory Presets and most (but not all) of my installed presets.

 

Once you get 3.70 working, you can reinstall from the backup you made prior to attempting the update.

 

Regarding Helix Native, I never uninstall, I just install on top of any previous installation and that seems to work fine. I highly recommend first checking for Windows updates before installing anything, and at least creating a System Restore point in Windows before installing any new software or drivers. Even better, image your drive. Then you can always return to a working state, and start troubleshooting from there. Glitches can happen during an update process. Sometimes updating a second time from what you had originally will do the job.