ctmusick Posted January 7 Share Posted January 7 I've connected my computer to the line 6 helix via the usb, however: the helix doesn't show on the download screen as an available device. What do I do to correct this? Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 7 Share Posted January 7 What exactly are you trying to do? Are you using Mac or Windows? In order to have your Windows computer recognize your Helix you need to have the Line 6 Helix Driver installed. I’m not sure what you mean by “the helix doesn't show on the download screen as an available device.” You can install firmware, or download preset files, to the Helix device only by using the HX Edit program. I suggest you visit the Download section of this website (see link at top of this page) and begin by downloading and installing all components of the HX Edit v3.70 software package. Then connect your Helix via USB and run the HX Edit program. Follow all prompts if an available firmware update is noted. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 7 Share Posted January 7 (edited) On 1/7/2024 at 2:01 PM, ctmusick said: I've connected my computer to the line 6 helix via the usb, however: the helix doesn't show on the download screen as an available device. What do I do to correct this? Hi, When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding your computer and operating system. Anyhow here is an official Line 6 video that explains how to update using a Mac - It is essentially the same for Windows. How to Update the Firmware is also detailed on Page 5 of the Helix Owner's Manual. https://line6.com/data/6/0a020a3f041b611d61cac763b/application/pdf/Helix 3.0 Owner's Manual - English .pdf Hope this helps/makes sense Edited January 7 by datacommando Added link Quote Link to comment Share on other sites More sharing options...
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