Steve_roberts Posted February 9, 2024 Share Posted February 9, 2024 I just got my Helix and read through the manual, but I still cannot tell what I need to download and/or install. I know I need firmware, but instructions are not clear as to what to do about "Helix Native" "HX Edit" "Line 6 Updater" "Line 6 Edit". What's the differences, what's needed, did I miss any others, where do I start? Other suggestions? thanks Quote Link to comment Share on other sites More sharing options...
rd2rk Posted February 9, 2024 Share Posted February 9, 2024 Assuming that you've created a Line6 account and registered your Helix, go here: Line 6 Select Helix as your HW, HX Edit as your SW and whatever your OS is. DL the latest version of HX Edit. It will install everything you need. If your Helix is not on the most recent 3.71 FW, when you open HX Edit you'll get a message about "Update Available". You'll be guided through the update process. READ AND FOLLOW ALL OF THE DIRECTIONS!!! DO NOT CONNECT YOUR HELIX TO A USB HUB! EDIT: Helix Native is a separate download, same download procedure. 1 Quote Link to comment Share on other sites More sharing options...
Steve_roberts Posted February 10, 2024 Author Share Posted February 10, 2024 Updater will not install...gives me error message: “Line 6 Updater.pkg” can’t be opened because Apple cannot check it for malicious software." My Mac is up to date...any suggestions? Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 10, 2024 Share Posted February 10, 2024 On 2/10/2024 at 12:32 AM, Steve_roberts said: Updater will not install...gives me error message: “Line 6 Updater.pkg” can’t be opened because Apple cannot check it for malicious software." My Mac is up to date...any suggestions? Hi, You have encountered Apple’s over zealous “Gatekeeper”. It’s a total PITA - Override it! Here ya go! https://support.apple.com/en-gb/HT202491 Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
Steve_roberts Posted February 10, 2024 Author Share Posted February 10, 2024 I got the update to start...then got an error message, and now the unit is not recognized by HX edit, nor does it work. in fact, there's nothing legible. it's a computer mess. It's a big paper weight. Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 10, 2024 Share Posted February 10, 2024 On 2/10/2024 at 1:29 AM, Steve_roberts said: I got the update to start...then got an error message, and now the unit is not recognized by HX edit, nor does it work. in fact, there's nothing legible. it's a computer mess. It's a big paper weight. Hi, It’s very rare that a firmware update would actuallly turn your Helix into a paperweight. It’s a computer (a very specialised computer, but that’s what it is) and software. To save me from lots more typing, and for the third time in the past couple of weeks, I will simply say - go here and follow the links that I have provided there. Follow the instructions and do not deviate from them and also during the update procedure do not let your Mac lose focus - i.e. if your cursor leaves the update window it may fail. Hope this helps/makes sense. Oh, yeah - don’t forget about the “Gatekeeper”! 1 Quote Link to comment Share on other sites More sharing options...
Steve_roberts Posted February 11, 2024 Author Share Posted February 11, 2024 Hey all, thanks for the info, I'm going through all of it now. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.