chuggins Posted February 10 Share Posted February 10 Attempted the 3.71 update and received error, turned the helix off as instructed in error message and helix will not reboot. it states firmware 3.71 when turned on. Even when I try to do the 7 & 8 reboot the screen reads.... Boot Failure, Entered Update Mode! anyone know how to fix this? placed support ticket in to line 6 but it states 3 days to reply Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 11 Share Posted February 11 On 2/10/2024 at 11:37 PM, chuggins said: Attempted the 3.71 update and received error, turned the helix off as instructed in error message and helix will not reboot. it states firmware 3.71 when turned on. Even when I try to do the 7 & 8 reboot the screen reads.... Boot Failure, Entered Update Mode! anyone know how to fix this? placed support ticket in to line 6 but it states 3 days to reply Hi, I keep saying that I will stop doing this, but here we go once again. There are only so many times I can be bothered to cut and paste this information in this forum before we run out of space. This is possibly the fourth time I have had to supply the same info in the last couple of weeks - it is now very, very tedious. Once more from the top! HX Edit cannot connect to a device in a failed state! Use the Line 6 Updater Utility and perform an offline update. Go here and follow the instructions to the letter, but bear in mind this is from an older post, therefore all references to version numbers must be the very latest available for the 3.71 firmware update. Hope this helps/makes sense. Also, when seeking assistance from other users, it’s a very big help to know exactly what computer and operating system you are using. Quote Link to comment Share on other sites More sharing options...
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