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Helix Floor issue


narkaor
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Hello all,

 

I have an issue with my Helix Floor.

 

After about 2 hours of playing, the main screen goes black and the strips above the footswitch flash like a strobe.

 

Last time it happened I filmed it :

https://drive.google.com/file/d/1XnhfJIh7n1l6u94S_wdPXQEdMW8oZ2s3/view?usp=drive_link

 

It looks like a power issue. Anybody ever seen that ?

 

Thanks

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On 6/26/2024 at 4:30 AM, narkaor said:

Hello all,

 

I have an issue with my Helix Floor.

 

After about 2 hours of playing, the main screen goes black and the strips above the footswitch flash like a strobe.

 

Last time it happened I filmed it :

https://drive.google.com/file/d/1XnhfJIh7n1l6u94S_wdPXQEdMW8oZ2s3/view?usp=drive_link

 

It looks like a power issue. Anybody ever seen that ?

 

Thanks

 

I believe the technical term for that is "busted" ;). Whatever is causing it, it's not likely to be something you'll be able to deal with yourself. You can always try a factory reset... it won't hurt, but my guess is that it probably won't help either. It's time for a service ticket.

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On 6/26/2024 at 9:30 AM, narkaor said:

Anybody ever seen that ?

 

Only on your short video clip. Therefore, whatever that is, it's rare.

 

Unless a Factory Reset can blow the bugs out - it looks like you need a technician to fix that.

 

Hope this helps/makes sense.

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