akirabass Posted November 26, 2024 Share Posted November 26, 2024 The much expected firmware 3.80 was released on November 19, but I cannot find it anywhere as of November 26, neither in the DOWNLOAD section nor in the pull-down menu of HX One Librarian software. Quote Link to comment Share on other sites More sharing options...
jcoleman10 Posted November 29, 2024 Share Posted November 29, 2024 Where the heck is it? Quote Link to comment Share on other sites More sharing options...
ag74410 Posted November 29, 2024 Share Posted November 29, 2024 I had updated to 3.80 on 11/19 and went back to do a refresh on some of my saved presets. After the refresh my pedal wasn’t acting correctly and I could only install 3.71 to get the pedal to function correctly again. Presets had saved as single letter names and shortened names and flux pedal light wasn’t functioning Quote Link to comment Share on other sites More sharing options...
57strat Posted November 30, 2024 Share Posted November 30, 2024 Any further news/information from Line 6 on this update? It seems like it was there on day of the Helix release, then I looked again later and it was gone. I am looking forward to the feature to save the on/off state of presets and also the ability to see the names of the patches I create when scrolling rather than the preset names. Where is it? Inquiring minds want to know. :-) Quote Link to comment Share on other sites More sharing options...
akirabass Posted December 1, 2024 Author Share Posted December 1, 2024 We may have to wait for the answer from the support until their holidays is over... Quote Link to comment Share on other sites More sharing options...
guitarhiromu Posted December 3, 2024 Share Posted December 3, 2024 It would be nice to at least get an update from Line 6 regarding this missing FW. I am a brand new HX One owner, and I have to say, I’m less than pleased so far with my purchase - for me, not being able to save presets in a bypassed state is a del breaker. Quote Link to comment Share on other sites More sharing options...
jetdriver Posted December 4, 2024 Share Posted December 4, 2024 Beuller? Beuller? I just bought one after having watched several YouTube demos, and was most looking forward to the fixes 3.80 was bringing. I can’t believe L6 hasn’t issued a statement. This is not good. Quote Link to comment Share on other sites More sharing options...
jetdriver Posted December 4, 2024 Share Posted December 4, 2024 I texted customer support re: 3.80 for HX One, and got a prompt response. A firmware fix is in the works - a week to 2 weeks out. Quote Link to comment Share on other sites More sharing options...
akirabass Posted December 4, 2024 Author Share Posted December 4, 2024 On 12/5/2024 at 2:11 AM, jetdriver said: I texted customer support re: 3.80 for HX One, and got a prompt response. A firmware fix is in the works - a week to 2 weeks out. Thank you very much for your time to inquire! They should have mentioned that in the description page dedicated to the FW 3.80 in the first place. Let's hope they will upload the fixed firmware within this year! Quote Link to comment Share on other sites More sharing options...
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