monica46cole Posted Tuesday at 11:21 AM Share Posted Tuesday at 11:21 AM Hey everyone! Has anyone had a chance to dive into the new Helix firmware update yet? I've been hearing some mixed reviews and wanted to get your thoughts. What are some of the standout features for you? Any bugs or issues we should be aware of? Personally, I'm loving the new amp models they've added, but I'm having some trouble with the presets. Looking forward to hearing your experiences and any tips you might have! Tell Culvers Quote Link to comment Share on other sites More sharing options...
lou-kash Posted Tuesday at 07:54 PM Share Posted Tuesday at 07:54 PM https://youtube.com/results?search_query=jason+sadites+helix+firmware+3.80 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted yesterday at 01:24 PM Share Posted yesterday at 01:24 PM On 1/28/2025 at 11:21 AM, monica46cole said: Hey everyone! Has anyone had a chance to dive into the new Helix firmware update yet? I've been hearing some mixed reviews and wanted to get your thoughts. What are some of the standout features for you? Any bugs or issues we should be aware of? Personally, I'm loving the new amp models they've added, but I'm having some trouble with the presets. Looking forward to hearing your experiences and any tips you might have! Tell Culvers Hi, There are a whole bunch of “early adopters” in here, along with several beta testers, so the answer is more than likely “yes”. I’m not sure what you mean when you say - “been hearing some mixed reviews”. The term “mixed” give the impression of both good and bad. I don’t think I’ve come across any really negative comments, other than the usual gripes of having waited a year and all you get is 6 new amps, 4 new cabs plus 1 effect for bass - this is to be considered normal from some corners. There are alway ingrates who feel they are entitled to more and more free stuff, and complain loudly if their favourite boutique pedal is not in there. I have to say that it looks like a lot of work went into modelling those new items, and they actually fulfilled a lot of user requested amps. As for bugs, well really there shouldn’t be any after testing and being released into the wild, and anything significant is usually jumped on pretty quick. In fact if you read the firmware Release Notes you will generally find the last bullet point covers any known issues. For v3.80 it is a minor problem on certain Apple computers, and Line 6 are rumoured to be working on a hot fix. The notes also list various bug fixes that have been dealt with in the current release. If you do find a bug, this forum contains a sticky thread where you can post a report. Other users will then see if they can replicate the instance and if it is a bug then it should be forwarded to Tech Support - they cannot fix something they are unaware of. Anyhow, I’m surprised to hear that you are having trouble with the presets, but it would be helpful if you could clarify exactly what the problems are. There are many experienced users in here who are happy to assist in solving most things Helix related, from live to recording, even for the bedroom noodler. If you ever do need to ask for assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer and operating system, HX unit and DAW, you are using. in fact the more information you supply the easier it will be to troubleshoot. As for my experiences, let’s say I’m a studio rat and I have been using my Helix almost daily since late 2015, and added Helix Native when it became available. No complaints here, it just gets better and better. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
silverhead Posted yesterday at 02:14 PM Share Posted yesterday at 02:14 PM On 1/28/2025 at 6:21 AM, monica46cole said: … I've been hearing some mixed reviews and wanted to get your thoughts. … If the source of your mixed reviews is this forum bear in mind that is a user support forum. People who encounter problems or are dissatisfied for whatever reason come here for support. The users who are satisfied and have no issues usually don’t come here to report that. Hence this forum does not provide an objective reliable gauge of user satisfaction. 1 Quote Link to comment Share on other sites More sharing options...
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