HX Stomp - no output with certain cabs

[Modalguru]

Hi there,

my first post in this forum. Thanks for reading!

There's no output form the Stomp when I use the cabs 1x12 Epicenter, 2x15 US Dripman, 4x10 Ampeg Pro and 6x10 Cali Power .
I did a reset of the unit and restored from backup. Firmware is 3.80.

Any suggestions? Thank you!

[datacommando]

On 2/1/2025 at 10:14 AM, Modalguru said:

Hi there,

my first post in this forum. Thanks for reading!

There's no output form the Stomp when I use the cabs 1x12 Epicenter, 2x15 US Dripman, 4x10 Ampeg Pro and 6x10 Cali Power .
I did a reset of the unit and restored from backup. Firmware is 3.80.

Any suggestions? Thank you!

Hi,

 

When seeking assistance from Forum users it's a really good idea to supply as much information as possible, simply saying there is no output is not really enough. What are you playing through and monitoring from?

 

O.K. I’m guessing you’re a bass player, as those cabinets are listed as bass units. Now, you say that there is no output when using those 4 specific cabs, therefore, I have to ask, does this mean that you can still get audio output if you change the cab to a different model? Also, does this mean that you have used these cab models previously and they did work? Is this issue only with the cab blocks you mention or if you use an Amp+Cab block do they work then? Are all other Amp, Cab and FX functioning as expected? You really need to be more specific in describing the issue you’re having.

 

With a situation such as this, it is a good idea to save/export the problem presets as .hlx files and then upload them here. This would allow other users to load them up to see if they encounter the same thing happening. This will help in trying to troubleshoot these things, to see if it is a bug in the software, or a hardware issue.

 

Hope this helps/makes sense.

[rd2rk]

They're working for me.

Strange that it should be only those three cabs.

Same problem on a NEW preset?

Which reset did you do?

If you did the full reset (2+3) I would reinstall the FW.

If that doesn't work contact support.

[Modalguru]

On 2/1/2025 at 5:47 PM, datacommando said:

Hi,

 

When seeking assistance from Forum users it's a really good idea to supply as much information as possible, simply saying there is no output is not really enough. What are you playing through and monitoring from?

 

O.K. I’m guessing you’re a bass player, as those cabinets are listed as bass units. Now, you say that there is no output when using those 4 specific cabs, therefore, I have to ask, does this mean that you can still get audio output if you change the cab to a different model? Also, does this mean that you have used these cab models previously and they did work? Is this issue only with the cab blocks you mention or if you use an Amp+Cab block do they work then? Are all other Amp, Cab and FX functioning as expected? You really need to be more specific in describing the issue you’re having.

 

With a situation such as this, it is a good idea to save/export the problem presets as .hlx files and then upload them here. This would allow other users to load them up to see if they encounter the same thing happening. This will help in trying to troubleshoot these things, to see if it is a bug in the software, or a hardware issue.

 

Hope this helps/makes sense.

Thanks for your reply!
After 36yrs on the guitar I've lost my treble ;-)
Those cabs don't work when using the amp+cab block, too. All other amp, cab and fx work properly, but I haven't used amps and cabs much. Most of the time I went with the Noble  preamp model. 
I've attached that preset.

ChorusAguilar.hlx

[Modalguru]

On 2/1/2025 at 6:01 PM, rd2rk said:

They're working for me.

Strange that it should be only those three cabs.

Same problem on a NEW preset?

Which reset did you do?

If you did the full reset (2+3) I would reinstall the FW.

If that doesn't work contact support.

Thanks for your reply! I did the 3 knob reset only.
Cheers!

[rd2rk]

On 2/1/2025 at 11:51 AM, Modalguru said:

Thanks for your reply! I did the 3 knob reset only.
Cheers!

 

Cab in your preset works fine on my HXS.

Try my previous suggestions.

[Modalguru]

On 2/1/2025 at 8:29 PM, rd2rk said:

 

Cab in your preset works fine on my HXS.

Try my previous suggestions.

Thank you very much!

[datacommando]

On 2/1/2025 at 6:50 PM, Modalguru said:

Thanks for your reply!
After 36yrs on the guitar I've lost my treble ;-)
Those cabs don't work when using the amp+cab block, too. All other amp, cab and fx work properly, but I haven't used amps and cabs much. Most of the time I went with the Noble  preamp model. 
I've attached that preset.

ChorusAguilar.hlx 7.4 kB · 3 downloads

 

Hi,

 

I'm a little late in getting back to you on this, but life sometimes gets in the way of other things.

 

Anyhow, just to confirm that on loading your supplied preset (ChorusAguilar.hlx) into my Helix every thing functions exactly as expected, right from the 1x12 Epicenter, through all the others to the 6x10 Cali Power. It works perfectly with whatever cabinet is selected.

 

This is the full list of reset options for the HX Stomp.

Hold these button combinations while powering up the HX Stomp:

 

1.  FS1, 2 & 3: clears all presets/IRs

2.  FS1+2: resets presets and IRs

3.  FS 2+3: factory restore (globals, presets, IRs)

4.  Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display).

5. Upper (4) & Lower (5) Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. 

 

Because this only happening with a few cabinets you could try option 5 "Rebuild Presets" which upgrades all presets to the latest firmware format. Failing that - reinstall the firmware.

 

If you have reinstalled the latest v3.8firmware and the problem still persists you need to contact Customer Support for assistance .

 

Hope this helps/makes sense.

[Modalguru]

On 2/2/2025 at 5:16 PM, datacommando said:

 

Hi,

 

I'm a little late in getting back to you on this, but life sometimes gets in the way of other things.

 

Anyhow, just to confirm that on loading your supplied preset (ChorusAguilar.hlx) into my Helix every thing functions exactly as expected, right from the 1x12 Epicenter, through all the others to the 6x10 Cali Power. It works perfectly with whatever cabinet is selected.

 

This is the full list of reset options for the HX Stomp.

Hold these button combinations while powering up the HX Stomp:

 

1.  FS1, 2 & 3: clears all presets/IRs

2.  FS1+2: resets presets and IRs

3.  FS 2+3: factory restore (globals, presets, IRs)

4.  Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. You will see a blank screen (no visual feedback on the display).

5. Upper (4) & Lower (5) Knobs: Rebuild presets. Wait for "Will Rebuild Presets..." to appear and let go. 

 

Because this only happening with a few cabinets you could try option 5 "Rebuild Presets" which upgrades all presets to the latest firmware format. Failing that - reinstall the firmware.

 

If you have reinstalled the latest v3.8firmware and the problem still persists you need to contact Customer Support for assistance .

 

Hope this helps/makes sense.

Thank you so much! I will give it a try tomorrow.
Cheers!

[Modalguru]

Firmware reinstalled, restored from backup, all cabs work fine.
Thank you!