Update issue

[kenmac1]

My system refuses to let me download 3.80, or skip over to 3.82.  I've now wasted hours trying over and over to download / install these files, but it fails to download.  I've rebooted the internet, which is working fine anyhow.  Swapped the USB lead, to try and eliminate the possibility of these links being faulty, but it still refuses to play the game.
Is there a way to download the files to my computer without connecting the Helix, then attach the Helix to transfer the files once they are on my system?

[lou-kash]

Your screenshots look like your Mac is running a MacOS version that is no more supported.
HX Edit 3.80+ requires Catalina.

 

But fear not, an intrepid fellow forum member has already figured out a hack that works:

On 2/11/2025 at 1:43 PM, kenmac1 said:

Is there a way to download the files to my computer without connecting the Helix, then attach the Helix to transfer the files once they are on my system?

You can still use the Line 6 Updater and download and install the new firmware manually:

https://line6.com/software

[datacommando]

On 2/11/2025 at 12:43 PM, kenmac1 said:

My system refuses to let me download 3.80, or skip over to 3.82.  I've now wasted hours trying over and over to download / install these files, but it fails to download.  I've rebooted the internet, which is working fine anyhow.  Swapped the USB lead, to try and eliminate the possibility of these links being faulty, but it still refuses to play the game.
Is there a way to download the files to my computer without connecting the Helix, then attach the Helix to transfer the files once they are on my system?

Hi,

 

When all else fails, this has usually worked for folks having installation issues.

 

Remember, this was put together a few years back now, so any reference to version numbers will need to be substituted with the latest versions.

 

Trust us, this usually works.

 

Hope this helps/makes sense.