I recently updated my Helix firmware, but I'm not seeing the new amp and effects models. What steps can I take to resolve this issue?

[monica46cole]

I updated my Helix firmware to the latest version, eagerly anticipating the new amp and effects models. However, after the update, I don't see any of the new features. My current firmware version shows as updated, but the new models are simply not appearing. I've restarted the unit multiple times, but no luck. Has anyone else experienced this issue, and are there specific troubleshooting steps I should follow to ensure the new models are correctly installed? Read More

[datacommando]

On 2/17/2025 at 11:18 AM, monica46cole said:

I updated my Helix firmware to the latest version, eagerly anticipating the new amp and effects models. However, after the update, I don't see any of the new features. My current firmware version shows as updated, but the new models are simply not appearing. I've restarted the unit multiple times, but no luck. Has anyone else experienced this issue, and are there specific troubleshooting steps I should follow to ensure the new models are correctly installed?

Hi,

 

A couple of things - 

 

When seeking assistance from Forum users it's a really good idea to supply as much information as possible regarding the computer and operating system, you are using.

 

Also, there is a pinned topic on the first page of this forum that is entitled:- 

O.K. Here we go - under the section entitled “How do I update to 3.80?” Pay particular attention to the points 3, 4 and 5. Check that you have followed all the update procedure instructions to the letter, and if the issue persists, then come back and ask again.

 

 

Hope this helps/ makes sense 

[codamedia]

HX Edit is probably an older version. When you open HX Edit and you are connected to the hardware, the screen shows the HARDWARE version number. To see the version number of HX Edit you need to go to "Help > About HX Edit"

 

 

Then it pops up a window showing the HX Edit version.... it needs to be equal, or greater than the hardware version. 

 

If you have updated HX Edit and the new amps/effects are not showing up... then the opposite has happened. You didn't update the hardware!