Cisum_Nogero Posted November 28, 2025 Share Posted November 28, 2025 A few times now I've been just editing presets as usual, and out of nowhere the outputs all go dead silent. My setup is: Path 1A/B for an electric guitar setup (with quite a few blocks, but room to add more in DSP); Path 2A is a route for acoustic guitar, which I haven't been working on yet, but did load some blocks, with room to spare; and Path 2B is for vocals, which I also haven't been working on, but have added blocks with room to spare. I have 1/4" out routed directly to my MOTU with Studio1 7 Pro running an amp and cab block. I'll be running live into a real tube amp and cab, so I'm simulating that on my PC where I can quietly level match and get some starting points for tones before rehearsals. No USB plugged in or anything else other than the guitar into Input 1 and the power cable. I'll be messing with stuff, minor tweaks or block changes, then play a bit, and at any point during my work/testing the audio will just go dead. The 1/4" icon in the home/edit screen is solid green like it's pumping out solid walls of sound, but there's no signal. I can't get it back by muting/unmuting, switching outputs, switching presets/snapshots/blocks, and the click doesn't sound; it's just dead quiet with no signal going into my DAW. Only a full power cycle of the Stadium XL will bring the audio back. I have not tested any other outputs beyond the main 1/4" outs yet. I'm terrified to gig with this at this point. Has anyone else experienced this? 1 Quote Link to comment Share on other sites More sharing options...
decreebass Posted November 28, 2025 Share Posted November 28, 2025 I've had this bug, too. Can't really figure out a way to replicate it, but I've definitely experienced it. No USB connection, either. Quote Link to comment Share on other sites More sharing options...
Tardyon Posted November 29, 2025 Share Posted November 29, 2025 Same bug, have to reboot a few times a day to get outputs back up. I've submitted a ticket. Quote Link to comment Share on other sites More sharing options...
Cisum_Nogero Posted November 29, 2025 Author Share Posted November 29, 2025 That's not what I was hoping to hear. On a side, I did do a factory reset and then restored from a backup this morning, and I spent most of the day doing deep edits and did not have output dropouts. So, that's good, but I'm still a bit worried about this issue. Quote Link to comment Share on other sites More sharing options...
talwilkins Posted November 30, 2025 Share Posted November 30, 2025 I'm also experiencing spontaneous sound dropping out. Sometimes the Helix Stadium seems to be sort of resetting. Not a full power cycle though. 1 Quote Link to comment Share on other sites More sharing options...
mkopec Posted December 1, 2025 Share Posted December 1, 2025 "outputs all go dead silent". When this happens, have you ever tried just moving your expression pedal? I have noticed my old helix had a dead spot when moving from patch to patch. Total silence until the pedal was moved just a little. They came up with a firmware fix for this, and maybe it is also happening with the new product? Quote Link to comment Share on other sites More sharing options...
talwilkins Posted December 1, 2025 Share Posted December 1, 2025 On 12/1/2025 at 2:13 AM, mkopec said: "outputs all go dead silent". When this happens, have you ever tried just moving your expression pedal? I have noticed my old helix had a dead spot when moving from patch to patch. Total silence until the pedal was moved just a little. They came up with a firmware fix for this, and maybe it is also happening with the new product? Not 100% sure, but I think I have touched and rocked just about everything, without result. I will make a point of rocking the expression pedal next time it happens. Actually, on one or two occasions everything returned to normal by itself. Quote Link to comment Share on other sites More sharing options...
JoshVB Posted December 18, 2025 Share Posted December 18, 2025 Just submitted a ticket for the same problem but I did notice that during it happening when I checked the matrix screen all my signal was frozen and no sound coming through. I just turned it off and on to fix it though. Hasn’t happened to me at all until these last few days and it happened before the update so I don’t think it’s that. I’m probably just gonna do a factory reset and see if that fixes it. Happened during a live gig and fortunately I thought to turn it off and back on which got me going again quick. 1 Quote Link to comment Share on other sites More sharing options...
Ricz Posted December 19, 2025 Share Posted December 19, 2025 Happened to me too. Live, during a solo... :/ But I just had to repress the preset switch and the sound came back on. That kind of bug really pisses me off, especially on a device of that quality. Quote Link to comment Share on other sites More sharing options...
jpdennis Posted December 19, 2025 Share Posted December 19, 2025 On 12/19/2025 at 8:04 AM, Ricz said: Happened to me too. Live, during a solo... :/ But I just had to repress the preset switch and the sound came back on. That kind of bug really pisses me off, especially on a device of that quality. Did this happen even with the 1.2 F/W update? If so please create a ticket with support. jpd Quote Link to comment Share on other sites More sharing options...
ECmaj7 Posted December 20, 2025 Share Posted December 20, 2025 Me too.... Also. scribble strips go blank. Not at the same time... EC Quote Link to comment Share on other sites More sharing options...
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