WiFi problems since 1.4

[msj12345]

OK I am going to create a brand new thread for this. Is anyone else having issues with WiFi? I know people had issues with dropouts prior but I had absolutely no issues. Since the latest update WiFi is nothing more then useless. PC cannot remain connected for more than 10/20 seconds and pressing Downloads from the Stadium tells me I need to be connected to the internet. Nothing in my home network has changed since updating.

 

My main router is a Netgear Orbi 970 mesh system (pretty damned modern and up too date) 

 

Tried falling back to a 2.4GHz wifi on same router....no better

 

Tried my ISP router....still no better.

 

Anyone else seeing this?

 

(USB works fine for me....thankfully)

 

 

[PiFromBRC]

I'm in the USB Sucks For Me camp, but I've solved WiFi issues via firewall permissions and dedicated IP

[msj12345]

On 10/20/2026 at 9:09 PM, PiFromBRC said:

I'm in the USB Sucks For Me camp, but I've solved WiFi issues via firewall permissions and dedicated IP

 

The 1.4.1 update fixed it all.....I had started looking after your reply (thank you) and found the DHCP servers were getting confused with 2 different MAC addresses of what appeared to be the Stadium XL although this became largely irrelevant as the update fixes it and was more of an issue of getting it to connect in a stable manner to download and do the update. Once that was done normality was restored

[PiFromBRC]

On 10/21/2026 at 4:53 AM, msj12345 said:

 

The 1.4.1 update fixed it all.....I had started looking after your reply (thank you) and found the DHCP servers were getting confused with 2 different MAC addresses of what appeared to be the Stadium XL although this became largely irrelevant as the update fixes it and was more of an issue of getting it to connect in a stable manner to download and do the update. Once that was done normality was restored

Didn't for me. I only have IP and (now) USB-Update.

[IanP1]

On 10/23/2026 at 4:30 AM, PiFromBRC said:

Didn't for me. I only have IP and (now) USB-Update.

Same here!
Have you found a fix for this?

[IanP1]

I found the fix for this problem on my Macbook.
When I updated the MacOs to Golden Gate it reset the toggle switch for comms access in my Local Network (Privacy And Security). Put the toggle back to Allow comms and all worked as it should!

[PiFromBRC]

On 11/1/2026 at 1:20 AM, IanP1 said:

I found the fix for this problem on my Macbook.
When I updated the MacOs to Golden Gate it reset the toggle switch for comms access in my Local Network (Privacy And Security). Put the toggle back to Allow comms and all worked as it should!

I'm on a W11 operating system. Had to fudge my way through my last gig on this. Fortunately we banter well between songs

[andrew_summers]

I am also having WiFI problems.  I am unable to log into my account on the device because it says: "Line6 Server unavailable.  Please check internet connection."  However, it shows as on the WiFi and I can connect to it from my laptop with the Helix Stadium app via WiFi (the device is definitely on the WiFi network).

Checked the Local Network settings in my MacOS 27.2 OS and the Helix app is allowed (toggled on).  For some reason the stadium thinks it is not online when it actually is.  Also as a result, I do not see any 1.4.1 download (only 1.4.) and it says my current version is the latest.

Not sure what is going on but there are definitely some problems (perhaps only some are affected) with this update... I have an open support ticket with Line6 but no updates...  As a result, the stem splitter does not work.  It fails at 3% every time so there are multiple problems with this update. 

[jpdennis]

Have any of you tried the two solutions found in this thread?

 

 

[msj12345]

To be honest I had issues up until 1.4.1 and I never had any issues prior to 1.4. There were clearly a few rapid fixes to resolve this. I can't say exactly what happened as it was all a bit of a mess for me but it seems that there were some strange issues going on with the wifi and network DHCP allocation and I think it seemed to be remembering old settings as well somehow. Try using the Helix itself and deleting the wifi networks then reboot it. I then use a different wifi access point (I have several however if you only have one then try creating a hotspot on your mobile) then connect and see if you can get it to update. 

 

I am afraid its a bit vague but I jumped through hoops of forgetting networks, restarting the Helix and connecting to new networks and then updating to 1.4.1.

 

I suspect there are a lot of red herrings here with different suggestions but if something works I am not going to go against that. I have two DHCP servers that run and I could see the Helix existing with two separate IP addresses depending what happened where they both issue the same IP address through static assignment. For some reason the Helix seemed to be presenting with two different MAC addresses but I can't confirm its for sure and as you can't view the Helix MAC address in the unit itself it isn't clear. Whilst it would be useful, it is a piece of musical equipment rather than networking equipment after all and once we are past these teething problems it really shouldn't be an issue anyway I would hope.