CKucznierz Posted October 25 Share Posted October 25 Hi there, I’m having problems uploading songs to my helix Stadium xl after the latest update. Can’t even create an empty song. Always get “unknown error -1”. Already logged in and out of my account a couple of times, no dice. Never was a problem before. Am connected via WiFi, tried usb, didn’t work. Ideas, anyone? Thanks, C. Quote Link to comment Share on other sites More sharing options...
silverhead Posted October 25 Share Posted October 25 Did you also update to the latest app version? Quote Link to comment Share on other sites More sharing options...
CKucznierz Posted October 25 Author Share Posted October 25 Yes. Quote Link to comment Share on other sites More sharing options...
silverhead Posted October 25 Share Posted October 25 Restarted both your computer and the Stadium device? I would open a support ticket to get the USB working with the app. Quote Link to comment Share on other sites More sharing options...
CKucznierz Posted October 25 Author Share Posted October 25 Both restarted multiple times. No dice. Would like to open a ticket. Support link here leads to a dead end. Assume it’s more a general problem at line6’s. Quote Link to comment Share on other sites More sharing options...
CKucznierz Posted October 25 Author Share Posted October 25 PS: will try phone support tomorrow. Hope they’ll know how to fix this. Quote Link to comment Share on other sites More sharing options...
CKucznierz Posted October 26 Author Share Posted October 26 PS: will try phone support tomorrow. Hope they’ll know how to fix this. Quote Link to comment Share on other sites More sharing options...
jpdennis Posted Friday at 05:15 AM Share Posted Friday at 05:15 AM On 10/25/2026 at 1:19 PM, CKucznierz said: Both restarted multiple times. No dice. Would like to open a ticket. Support link here leads to a dead end. Assume it’s more a general problem at line6’s. @CKucznierz Are you saying that once you go to the support page and scroll to the middle of the page you cannot create a support ticket or text or call? I am referencing the following page ... https://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
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