clombardo Posted yesterday at 07:33 PM Share Posted yesterday at 07:33 PM My 10 YO Helix Floor has been experiencing output issues. When it occurs the volume out is drastically reduced, and the sound quality of my patches is severely degraded. I hear lots of digital artifacts/static, and the volume seems to ever so slightly increase and decrease, while the overall volume remains low. I can fix this doing a factory reset and then restoring from a back up, but after a few days, it returns. Just now I tried some different out puts and noticed that I can also fix this using the phones output instead of the quarter inch and it seems like the right 1/4 inch also isn't effected, and oddly when I then return to the mono/left jack it temporarily healed itself. This problem also occurred while gigging and using the xlr out, I thought it might be the volume knob so I had it replaces ($225!), but the issue continues. Any help is appreciated! Chris Quote Link to comment Share on other sites More sharing options...
rd2rk Posted 21 hours ago Share Posted 21 hours ago Since the factory reset didn't work, try re-installing the FW. If that doesn't work, contact support. This is a known issue and they may have a solution, even though it's out of warranty. Quote Link to comment Share on other sites More sharing options...
theElevators Posted 8 hours ago Share Posted 8 hours ago Also, try testing out different cables. I've seen all sorts of "partial 1/4" cable failures" in my day. Quote Link to comment Share on other sites More sharing options...
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