xristosvp Posted October 17, 2014 Share Posted October 17, 2014 After update to Yosemite mac os 10.10 when i tried to power on my ux8 my imac restarts!!! i tried to update to the latest drivers but nothing change ! Quote Link to comment Share on other sites More sharing options...
valeb63 Posted October 17, 2014 Share Posted October 17, 2014 me too. After update monkey, no firmware update on my podhd500. My imac restart without any changment 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 17, 2014 Share Posted October 17, 2014 Having precisely this problem too. I can't use my UX 8 even with the new drivers that have been issued. It instantly crashes my Mac. I perhaps should have held off on the Yosemite download and I know the UX 8 is a legacy device but even so, a solution would be enormously appreciated. 2 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 17, 2014 Share Posted October 17, 2014 To add: I have tried installing the kexts separately using Pacifist (both signed and unsigned), I've tried downgrading the drivers as well, through Line 6 Monkey (updated and legacy versions) and the Line 6 support page. The interface appears to be having a conflict with CoreAudio when the interface initialises. 2 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 19, 2014 Share Posted October 19, 2014 If anybody's reading this with the same issue, I'm planning to call up Line 6 tomorrow (I live in the UK) and see if I can get anywhere with their support team. It's very frustrating but I understand that this happens to all companies at some point. I'm also aware that I should have held off on the Yosemite update but when the driver says it's compatible, you assume that's the case. Not angry, just a little frustrated - but not assigning blame to anybody. 1 Quote Link to comment Share on other sites More sharing options...
lucpetry Posted October 20, 2014 Share Posted October 20, 2014 Same here, since I upgraded to Yosemite, my Mac Mini crashes right after Login Page... 1 Quote Link to comment Share on other sites More sharing options...
balla Posted October 20, 2014 Share Posted October 20, 2014 Thank you Taylord... let us know, please. 1 Quote Link to comment Share on other sites More sharing options...
xristosvp Posted October 20, 2014 Author Share Posted October 20, 2014 thank you bro, if you find any solution share it with us... 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 20, 2014 Share Posted October 20, 2014 I just spoke to a very pleasant gentleman from Line 6 in the UK. They are aware of issues and they will be discussing the problem internally soon. I was advised to check the website in a week for new drivers. There doesn't seem to be a solution at the moment and it's the US side of Line 6 that decide when these updates are made. Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 20, 2014 Share Posted October 20, 2014 Same here, since I upgraded to Yosemite, my Mac Mini crashes right after Login Page... In my experience, it's at the point the OS loads CoreAudio or the UX 8. The system tries to determine which one to use and is having difficulty, causing a kernel panic. There's some kind of major conflict between CoreAudio and the Line 6 drivers, either during login or when the UX 8 initialises after plugging it in to a running system. Quote Link to comment Share on other sites More sharing options...
musictalks Posted October 21, 2014 Share Posted October 21, 2014 I'm using Logic X Pro. Loading and running is fine but when I power off the UX8 the iMac crashes from a kernel problem and reboots. I cant currently use monkey (as previous posts issue) but managed to manually install the Yosemite driver update. Frustrating! 1 Quote Link to comment Share on other sites More sharing options...
Levothyrox Posted October 21, 2014 Share Posted October 21, 2014 Same issue here with freshly installed Yosemite and latest drivers from Line 6. Starting up the UX8 is ok but switching it off Instantly Makes a kernel panic. Line 6 Monkey seems to work fine though. 1 Quote Link to comment Share on other sites More sharing options...
xristosvp Posted October 24, 2014 Author Share Posted October 24, 2014 where is line 6 support ??? i am out of my studio for one week !!! 1 Quote Link to comment Share on other sites More sharing options...
mahon655 Posted October 26, 2014 Share Posted October 26, 2014 Hi I too have same problem with ux8 with yosemite update also I have a m audio firewire 410 that does not work anymore and they have not addressed the issue since Snow leopard and ignoring any suggestion to provide a solution, so Line 6 please!!! do not go down that route and provide us your customers with the right software to use Line 6 products. 1 Quote Link to comment Share on other sites More sharing options...
FueledbyRyan Posted October 27, 2014 Share Posted October 27, 2014 Also having the same issue with the UX8 causing my Mac to restart as well as Monkey not loading up. Really hoping Line 6 provide a resolution for this. I don't want to start using a different plug-in/interface but if it means my studio will be down for weeks I can't afford for it to take that long! 1 Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted October 28, 2014 Share Posted October 28, 2014 Same thing here: iMac with TonePort UX8. Although I updated the Driver (Yosemite compatible, they say), computer crashes on start up. I have a long cue of tracks to record on my studio and this problem is making me loose money (as is probably the case with everybody else on this topic). Where is Line 6 support? Anybody there? 2 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 28, 2014 Share Posted October 28, 2014 No outcome yet, despite the wait... Line 6, again, I understand that these things take time and that's it's a legacy product but some kind of update would be appreciated on here. I'll phone again soon... 1 Quote Link to comment Share on other sites More sharing options...
glyndevey Posted October 29, 2014 Share Posted October 29, 2014 Same problem here... iMac Retina, Yosemite and no joy... You would have thought they'd have this in hand, especially as the last driver update said it was an update FOR Yosemite! My studio is down and I really need to be up and running again, haemorrhaging money. 2 Quote Link to comment Share on other sites More sharing options...
thrashrabbit Posted October 30, 2014 Share Posted October 30, 2014 I just read a thread for the Pod X3 Live with the same issues. Admin has posted: We're sorry about the trouble you all are experiencing. Our engineering and QA teams are investigating and hope to have a fix soon. In the meantime, we may need additional info from you to try to replicate the issues and find the root cause. Here is some feedback about that from our QA team: The key thing is getting versions of the driver and Monkey customers are using. Please also ask people if they did a clean update to Yosemite or if they updated from Mavericks or something older. One thing to try: There are some driver versions which would have worked on older OS versions, but won’t work on Yosemite. Try having customers completely uninstall all Line 6 drivers, then reinstall only the latest driver. I will update this thread with any meaningful information as I get it. We appreciate your patience and understanding. I'm not losing money but I just bought a UX8 off my cousin and it's soul-crushing not being able to use it. Looks like they also removed the 'Yosemite compatible' line from their free software downloads due to egg-on-their-face. I am confident that there will be a driver update... the sooner the better!!! 2 Quote Link to comment Share on other sites More sharing options...
Thegodbuilder Posted October 30, 2014 Share Posted October 30, 2014 Same problem. Monkey not "sticking" to the dock, just bouncing forever. I created a repair/help ticket a week ago and haven't gotten back a response from the help team. Current drivers, and current monkey loaded, and re-loaded. It crashes at the 3 minute mark of operation every time. It's frustrating because I don't have an amp, my computer and KRK's are my amp, so playing guitar (no acoustic) is frustratingly lame. i've been checking for updates on the updated drivers. I'd be mad if it was a legacy problem, but it's a monkey problem as well, and EVERYTHING uses monkey. 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 30, 2014 Share Posted October 30, 2014 I just read a thread for the Pod X3 Live with the same issues. Admin has posted: We're sorry about the trouble you all are experiencing. Our engineering and QA teams are investigating and hope to have a fix soon. In the meantime, we may need additional info from you to try to replicate the issues and find the root cause. Here is some feedback about that from our QA team: The key thing is getting versions of the driver and Monkey customers are using. Please also ask people if they did a clean update to Yosemite or if they updated from Mavericks or something older. One thing to try: There are some driver versions which would have worked on older OS versions, but won’t work on Yosemite. Try having customers completely uninstall all Line 6 drivers, then reinstall only the latest driver. I will update this thread with any meaningful information as I get it. We appreciate your patience and understanding. I'm not losing money but I just bought a UX8 off my cousin and it's soul-crushing not being able to use it. Looks like they also removed the 'Yosemite compatible' line from their free software downloads due to egg-on-their-face. I am confident that there will be a driver update... the sooner the better!!! Mine was an update over Mavericks. I've uninstalled the drivers, re-installed them and 'monkeyed' with Monkey until it works. Funnily enough, the drivers weren't registering as updated with Monkey initially until I fiddled with it. I'm now using the most up-to-date drivers and version of Monkey. Nothing working so far... 1 Quote Link to comment Share on other sites More sharing options...
musictalks Posted October 30, 2014 Share Posted October 30, 2014 I performed an app store update to Yosemite from Mavericks on my i7 mac (late 2012). 16gb ram. Model Name: iMac Model Identifier: iMac13,2 Processor Name: Intel Core i7 Processor Speed: 3.4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: IM131.010A.B05 SMC Version (system): 2.11f16 Serial Number (system): C02KT0KCDNMP Hardware UUID: 9BBC7CFB-8A1C-5389-A03C-2E17F76DD6B6 I updated monkey but it sits in the dock doing the bouncy thing. I downloaded and installed the updated drivers manually. UX8 works fine with Logic x pro until I shut down the mac or the UX8 then I get a crash from a kernel error. At lease I can function until I shut down. 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted October 30, 2014 Share Posted October 30, 2014 Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro11,1 Processor Name: Intel Core i5 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 8 GB Boot ROM Version: MBP111.0138.B11 SMC Version (system): 2.16f68 Serial Number (system): C02LXEB3FH01 Hardware UUID: EBF00221-F1F5-5114-B32E-0F82CA4CD7E1 1 Quote Link to comment Share on other sites More sharing options...
Satvai77 Posted November 1, 2014 Share Posted November 1, 2014 Same issue here with UX1 and clean install Yosemite and latest driver for Yose. 1 Quote Link to comment Share on other sites More sharing options...
Skytsang96 Posted November 3, 2014 Share Posted November 3, 2014 Same here! Now I've to stop all my recording jobs cos to the driver error!!! Please Line6 have it fix ASAP! Or if any people knows how to fix it please Share It~ Thank You 1 Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 3, 2014 Share Posted November 3, 2014 Started a Ticket with support. No answer besides the protocolar "message received, please describe the problem" yet. I hate to say it, but looks like we've been abandoned. Please support, tell me I'm wrong! Cant' afford to keep my studio on hold any longer, can't afford a new audio interface right now… 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted November 3, 2014 Share Posted November 3, 2014 Line 6, I've been quite patient. Again, no anger here. Some kind of update would be appreciated. Even if that update is to say that the UX8 is no longer being supported then at least we can move on! Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 4, 2014 Share Posted November 4, 2014 Line 6, I've been quite patient. Again, no anger here. Some kind of update would be appreciated. Even if that update is to say that the UX8 is no longer being supported then at least we can move on! I'm backing that up, Taylord. An update is of the essence, even if it's just to get us "outdated TonePort users" off the hook. I got work pilling up on my HD and everything is still on hold. Some feedback from Support would be much appreciated. 1 Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted November 4, 2014 Share Posted November 4, 2014 call them during normal business hours... ask them.... then report here for everyone... they do not typically read all the forum posts. http://line6.com/company/contact/ 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted November 4, 2014 Share Posted November 4, 2014 call them during normal business hours... ask them.... then report here for everyone... they do not typically read all the forum posts. http://line6.com/company/contact/ I'll be doing that again in a day or two. Possibly tomorrow. Unfortunately pro-audio isn't my profession at this point so I work odd hours! If anybody else would be willing to, that'd be great. Just to add, I'm in the UK so when I last called the centre the (very decent, polite, professional and knowledgeable) guy on the phone said that everything (obviously) goes through the US first and that they know before the UK does. If anybody in the US could make a call it might be a more direct answer? 1 Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 4, 2014 Share Posted November 4, 2014 I'll be doing that again in a day or two. Possibly tomorrow. Unfortunately pro-audio isn't my profession at this point so I work odd hours! If anybody else would be willing to, that'd be great. Just to add, I'm in the UK so when I last called the centre the (very decent, polite, professional and knowledgeable) guy on the phone said that everything (obviously) goes through the US first and that they know before the UK does. If anybody in the US could make a call it might be a more direct answer? I'm in Rio de Janeiro, Brazil. The Line6 representatives here are also (obviously) subordinated to US headquarters, and therefore have their hands tied. If only US Support would give us some sort of feedback… At first I was frustrated, then I had to manage some anger build-up… now I'm past the "nice guy attitude", as It isn't getting us anywhere. A sad fact: I'm the bass player for a famous brazilian pop artist who happens to be a Line 6 artist himself, and I've been using Line 6 equipament on stage continuously for the last 12 years… Looks like my stage rig is about to undergo a major change. Can't afford to be "neutral" at this point. 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted November 4, 2014 Share Posted November 4, 2014 If you're relying on it professionally, it's an entirely different story. I see your point there. Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted November 4, 2014 Share Posted November 4, 2014 We appreciate your patience guys. I'm checking in with our driver engineer and QA every few days to find if there's anything to report. It is being worked on, but right now there is no fix for the Yosemite-related issues reported here. I will continue to chime in with any pertinent info I get. Hopefully the solution will come more sooner than later. Quote Link to comment Share on other sites More sharing options...
Taylord Posted November 5, 2014 Share Posted November 5, 2014 Thanks for the update. Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 5, 2014 Share Posted November 5, 2014 We appreciate your patience guys. I'm checking in with our driver engineer and QA every few days to find if there's anything to report. It is being worked on, but right now there is no fix for the Yosemite-related issues reported here. I will continue to chime in with any pertinent info I get. Hopefully the solution will come more sooner than later. Hey Tony, nice to read from you guys. I guess we'll hold our breath a little longer now. Let's hope the solution thing leans on the "sooner" side… May the Force be with us. 1 Quote Link to comment Share on other sites More sharing options...
FueledbyRyan Posted November 5, 2014 Share Posted November 5, 2014 I raised a ticket - and would encourage you guys to do the same. They will ask you for some system info. Although I'm sure they have plenty in their queues to work on, I would suggest anyone with this problem raises a ticket and send the requested info. They did ask for some info from Monkey but it's not opening for me. 2 Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 5, 2014 Share Posted November 5, 2014 I raised a ticket - and would encourage you guys to do the same. They will ask you for some system info. Although I'm sure they have plenty in their queues to work on, I would suggest anyone with this problem raises a ticket and send the requested info. They did ask for some info from Monkey but it's not opening for me. I did raise a ticket 5 days ago as well, and followed all the required steps. No answer so far. But I do agree about your suggestion that everyone on this topic should open tickets too, that will at least show Support we're really interested in getting this issue fixed. 1 Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted November 6, 2014 Share Posted November 6, 2014 Hey Tony, nice to read from you guys. I guess we'll hold our breath a little longer now. Let's hope the solution thing leans on the "sooner" side… May the Force be with us. I guess the spirit of Obi Wan is with us. Line 6 Driver Version 7.3.7 for OS X is now live and should resolve the kernel panics/crashes. It can be downloaded at www.Line6.com/software. Please let us know how you fare. Quote Link to comment Share on other sites More sharing options...
migliaribasso Posted November 6, 2014 Share Posted November 6, 2014 I guess the spirit of Obi Wan is with us. Line 6 Driver Version 7.3.7 for OS X is now live and should resolve the kernel panics/crashes. It can be downloaded at www.Line6.com/software. Please let us know how you fare. Indeed!!!! The Force is strong with this one! Downloaded, installed and everything seems to be working as it should. What a relief! C'mon guys, go ahead and update. Do or do not, there is no try. Thanks for supervising the issue, master Tony. Now I can finally put the studio back to work! 1 Quote Link to comment Share on other sites More sharing options...
Taylord Posted November 6, 2014 Share Posted November 6, 2014 Thanks for sorting it out guys. Three weeks is a pretty good turnaround time for a nasty bug like this. Just a quick test before I go to bed. It appears to be working. I'll put it through its paces in the next week or so and see how it works. Quote Link to comment Share on other sites More sharing options...
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