LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ (U.S. ONLY)
Please note that a valid copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty. A valid proof of purchase supplies all the following information:
- Buyer’s name
- Retailer identity
- Date of sale
- Product purchased
- Purchase price
A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format.
WHAT IS THE CURRENT HELIX STADIUM/HELIX/HX WARRANTY?
The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership. See our warranty page for more details and other product warranties.
WHAT PRODUCTS QUALIFY FOR THE SERVICE PLUS EXTENDED WARRANTY?
Customers who purchased the following products as new in the United States and have a copy of the original purchase receipt qualify for the extended warranty while still under the factory warranty:
- Helix Stadium family products
- Helix family products
- HX family products (except HX One)
- Powercab family products
- Catalyst family products
WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM?
SERVICES
-
Advanced Replacement ($79.99/year)
- Advance Replacement ensures that your downtime is minimized if your Helix/HX needs repair
- Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status and requires no documentation. Goes into effect after a 15-day waiting period.
-
Helix Stadium LCD Screen Damage & Liquid Spill Protection ($149.99/year)
- Includes Ground shipping to and from Line 6
-
Helix Stadium LCD Screen Damage Protection ($99.99/year)
- Includes Ground shipping from Line 6
-
Helix Stadium Liquid Spill Protection ($99.99/year)
- Includes Ground shipping from Line 6
EXTENDED WARRANTY
-
Service Plus Level 1 Extended Warranty ($99.99/year for Helix, $59.99/year for HX products (HX One excluded), $79.99 for Powercab products, $59.99-$79.99 for Catalyst products)
- One additional year of warranty coverage: 100% parts & labor coverage for materials and workmanship failures
- Free UPS Ground shipping to and from Line 6
- Must be purchased while under factory or extended warranty
-
Service Plus Level 2 Extended Warranty ($149.99/year for Helix, $79.99/year for HX products (HX One excluded))
- Includes all Level 1 offerings PLUS:
- Advanced Replacement Support
- Expedited repair Turnaround Time (go to the front of the line)
-
Service Plus Level 3 Extended Warranty ($229.99/year for Helix Stadium)
- Includes all Level 2 offerings PLUS:
- LCD Screen & Liquid Spill Protection
WHEN CAN I BUY/RENEW A SERVICE PLUS SERVICE OR EXTENDED WARRANTY POLICY?
You can buy a Service Plus Service at any time. These services are not tied to a warranty.
You can buy or renew an extended warranty policy anytime until 30 days after the current warranty expires, be it the factory warranty or an extended warranty. The warranty must be continuously in effect in order for another year of coverage to be purchased, with a 30-day grace period available at the end of each warranty period.
WHERE CAN I BUY A SERVICE PLUS EXTENDED WARRANTY?
Service Plus Extended Warranty policies can only be purchased from the Line 6 Web Shop.
I BOUGHT MY GEAR AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY?
Unfortunately, these products do not qualify for Extended Warranty. The only exceptions are:
- Refurbished Helix/HX products (HX One excluded) purchased from the web store at www.Line6.com
- Refurbished Helix/HX products (HX One excluded) purchased from official Line 6 Direct stores on platforms like Amazon, eBay and reverb.com
- B-stock products sold by Sweetwater.
I BOUGHT MY ELIGIBLE PRODUCT USED. DO I QUALIFY?
Only if the original owner gave you a copy of his receipt and the unit is still under a factory or extended warranty. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt.
IF I SELL MY GEAR, WILL MY EXTENDED WARRANTY TRAVEL WITH IT?
Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer's Line 6 user name and email address to arrange the transfer.
HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER?
Line 6 product owners are dealing directly with Line 6 staff and authorized technicians from start to finish. Our only interest is to get you back to making music ASAP.
CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE?
Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period.
CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION?
Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we may contact you to determine which policy should apply to which registered product and in what order.
WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS THAT I PURCHASED ADDED TO MY ACCOUNT?
Each transaction is subject to review. Our staff needs to validate your proof of purchase and ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email or call you and discuss how to resolve it.
WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN?
Yes, just contact Line 6 Customer Support for help with that.
WHY IS THE EXTENDED WARRANTY OFFERED TO U.S. CUSTOMERS ONLY?
Warranties are territorial and are set by Line 6 distributor partners. Line 6 currently only distributes in the U.S.
WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY?
At this time, Advance Replacement and free shipping is only offered in the U.S.
HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS?
You can reach our Customer Support with any of the methods found on our Contact Us page.