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HELIX Support FAQ
MJSmolenski - Apr 16 2016 07:23 AM
How to update the Helix...
Doubledashie - Mar 23 2016 07:03 PM
HELIX and External Expressi...
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HELIX and External Expressi...
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HELIX and EXT Amp Controlling
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Pod xt Series: Factory Reset, Reflash, and Firmware Updatespod xt reset reflash firmware line update faq
A: No, you must re-install the flash memory on the PODxt device to reset the unit back to factory settings.
Q: How do I reflash my PODxt unit?
1. Download and install the latest version of Line 6 Monkey from the following link:
2. Run the Line 6 Monkey program and log into Line 6 Monkey using your Line 6 user name and password. If this is the first time you have run Line 6 Monkey, you will not have driver software installed. Highlight the "Driver" item in the Updates window, and click the Update button on the right. Monkey will lead you through the installation process, which requires you to quit Monkey and possibly restart your machine. See the following link for more information on driver installation.
3: Make sure your PODxt unit is powered on and connected to your computer via a USB 2.0 connection. Monkey should automatically recognize your PODxt and complete the startup sequence. See the following link for USB troubleshooting tips if Line 6 Monkey does not recognize your PODxt unit.
4. On the Updates tab, look to see if your Flash Memory is up to date. If it is out of date, you will see a yellow "yield" sign next to flash memory.
If you need to update (or just want to reset the unit back to factory state for troubleshooting) select "Flash Memory" (it will highlight in blue) and click the "Update Selection/Reinstall Latest" button to the right. Monkey will lead you through the process.
Monkey will give you an option to continue:
Monkey will then ask if you want to keep your presets. If you do not want to keep the presets (or have already backed up your presets), select "no".
Monkey will now update your unit after you select "yes". Be sure to close all other applications and heed the warnings.
You will see the progress bar writing the flash to your unit
Restart your POD XT unit by powering the unit off, then back on.
When the update is complete you will receive a message stating it installed sucessfully.
Check out our Walkthrough Video:
***NOTE: If a Variax guitar is connected to the PODxt via VDI connection during the flash memory update for the POD, DO NOT DISCONNECT the Variax guitar from the POD until the update process is completed:
Q: How do I reflash in "safe mode"?
A: Safe mode can be used when a unit cannot be reflashed using the normal reflash procedure. Hold the first of the four black soft buttons under the main LCD screen as you power on the PODxt. Then, follow the instructions above on how to re-install the flash memory.