Q: My Line 6 device is malfunctioning. Where can I get it fixed?
A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to Register your Line 6 gear to your Line 6 account.
A valid proof of purchase is required if you are having any warranty work performed. A valid proof of purchase supplies all the following information:
• Buyer’s name
• Retailer identity
• Date of sale
• Product purchased
• Purchase price
A proof of purchase that does not provide all the above information will not be accepted as valid. Your submission can be a clear photo or scan of a physical receipt or invoice from the retailer, and must be in .pdf, .jpeg or .pdf format if attached to a Line 6 support ticket.
***Please note: Repair time can vary from weeks to months depending on the kind of repair, repairs already in line ahead of yours and the availability of replacement parts. "Expedited" and "Rush" fees will not be covered under warranty for any reason.
United States:
You can have your unit repaired at any one of our Line 6 Authorized Service Centers across the United States, or repaired by Line 6 via an RMA.
- NOTE: Amplifiers and cabinets are not eligible to be repaired via a Line 6 RMA. Such repairs are handled by Authorized Service Centers.
- Authorized Service Centers are able to repair products that are both in warranty and out-of-warranty.
- Prices for parts and repairs are set by the independent service center.
- Repairs include a 90-day warranty.
Other Countries:
Please contact your distributor line6.com/find/distributor/.
Q: Will Authorized Service Centers repair guitars? If not, what options are available?
A: The Service Center finder includes if an ASC repairs guitars. If a given Authorized Service Center does not repair guitars, the repair will have to go to an ASC that does repair guitars, or it can be repaired at Line 6 via an RMA.
Q: How much is it going to cost to get my Line 6 device fixed?
A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees. For non-warranty repairs, user must be prepared to pay any shipping costs, labor fees and parts costs associated with your repair. With a validated warranty, Line 6 will pick up the cost of the repair, not including shipping from the user.
Q: Where can I purchase parts for my Line 6 device?
A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center's or dealer's discretion. Line 6 does not sell parts directly to the public.
Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6?
A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time. Keep in mind that should you choose to modify or repair your unit at any time during your warranty period, the warranty will no longer be valid.
Q. I'm not sure if my unit is under warranty, how do I find out?
A: Please refer to our Product Warranty FAQ for all warranty information.
Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear?
A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty.
Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number?
A: All serial number information is for internal use only and is not public knowledge.