Joeleft

Hi. I'm on Windows 10. I posted the above problem recently and have solved it, but couldn't find a way to add "SOLVED" to my original title, so hopefully this may help others. Thanks to the people who replied to my original post (link below): Cannot Open Native after update to 3.50 Error 8207 and 8201 - Helix Native - Line 6 Community I had this problem quite a while ago as well and the suggested solution of uninstall and reinstall did not work. The solution back then was to deauthorise and reauthorise the computer. This also solved the issue recently for another poster in the link above. However, this time deauthorise/reauthorise did not solve the issue. This time, the solution was indeed to uninstall and reinstall Native. BUT, I did so unticking the AAX files during the reinstall. I understand that these are only needed if the DAW is pro Tools (I use Cubase) and I forgot this when I did the update. So it seems there are two possible solutions to this problem: 1. Uninstall and reinstall Native. The line 6 ticket gave instructions (see below). I did not have any of my own presets to save so the process was simple. The whole process took less than 5 minutes. I could not get points 2 and 3 to work as I got "couldn't locate the files". As all seemed to work OK, I didn't carry out points 6 and 7. 2. Deauthorise and reauthorise the computer. Self explanitory really. Carry out via your Line 6 account. Very simple and quick. Hope this helps someone else who may be scratching their head and rubbing their chin frustratingly. Line 6 instructions for uninstall/reinstall (thanks to L6 for their prompt reply to my ticket): please try the following: 1. uninstall Helix Native via its uninstaller: Program Files (x86)\ Line6\ Helix Native\ Uninstall.exe 2. press Windows + R and type %appdata% This will open the Roaming-folder of Windows. 3. open Line6/ Helix Native and delete all files in this folder, you can keep the folder preset/IR library (if you want to keep your presets). 4. reinstall and activate Helix Native: https://line6.com/support/page/kb/recording/helix-native/set-up-helix-native-all-recording-programs-r869/ 5. check the following knowledge base articles: Helix Native/HX Edit Crash or Blank Screen: https://line6.com/support/page/kb/recording/helix-native/helix-nativehx-edit-crash-or-blank-screen-r955/ HELIX Native troubleshooting: https://line6.com/support/page/kb/recording/helix-native/helix-native-troubleshooting-r947/ Helix Native and a Network Connection: https://line6.com/support/page/kb/recording/helix-native/helix-native-and-a-network-connection-r878/ 6. disable antivirus software, pop-up blocker, and firewall for testing (disable Windows Defender). 7. check your internet connection (restarting app and/or relogging into the server is suggested).

Hi Brian Thank you for the note. I actually have had this very same problem quite a while ago as well and was advised by Line 6 to basically uninstall and reinstall Native which did not rectify the issue. Someone else on the forum had also had the same issue and rectified it by the same you have found to work. I tried that and it did work for me too. The current issue seemed to be exactly the same and so I tried the deauthorise and reorthorise thing, but this time it did not work. Logging a ticket with Line 6 gave me the uninstall/reinstall solution, which I did try, but this time, and I think THIS MIGHT BE THE KEY, unticked the AAX files (these are required for Pro Tools only I believe). After carrying out the reinstall, I loaded a new project into Cubase, and all was good !! Glad you got up and running again.

Hi Gryphon Thank you for the reply. Whilst I'm no expert on music software, I understand that the Cubase I'm using to load this (12 Pro) doesn't use VST2 files, so I don't think I loaded a VST 2 version(didn't even know we could tbh!) As you suggest, I think a ticket is the way forward. Actually from memory, I think I had the same situation the previous time I updated the Helix Native and I think the problem was around having so many various Line 6 products registered in the past - I have been a long time Line 6 user. I will post any solution back here. Thanks again :-)

Hi Datacomando Thank you for your reply. Tried this. Didn't help I'm afraid. Looking like a ticket.

Apologies. My system might be of some help. Windows 10. i7 chip. Plenty of RAM Programmes on M2 Files on regular large hard drives.

BTW, I had just updated my HELIX Floor with no problems.

I'm guessing this isn't an unusual situation. I recently updated my Native to 3.50. During the installation process, I got an error message that read "Error opening this file for writing" followed by what I assume was a font type. The only way forward was to select "ignore" from the options of "abort", "try again" or "ignore". When pressing ignore the same error appeared but with different font types. A typical example is: "Error opening this file for writing C:/Program Data/Line6/HelixNative/res/fonts/Roboto-Regular.ttf" This happened approximately 25-30 times after pressing ignore, but with a different font type. Then, a similar error message appeared: "Error opening this file.....etc C:/ProgramData/Line6/Helixcore/HelixCoreWin_64.dll" After pressing ignore again, it seemed that Helix Native has installed. However, after loading my DAW (Cubase Pro 12) and trying to load Native, I got the following: see screenshot. At the moment then, I can't use Helix Native. As far asI know I had no problems before updating to 3.50. Does anyone have any help to offer please ?

Hi Elrenato. Glad you got it sorted. Thanks for the information.

Hi Psarkissian/elrenato Psarkissian Thanks for that. Northampton isn't far from Milton Keynes, so same issue really. elrenato Thanks for this. I have seen valve sets for sale, but as Psarkissian has kindly explained to the forum several times, the amp still needs setting up after new valves (note the comment from Psarkissian re ONLY using the specific brand of valves) by the experts - these are not like "normal" valve amps. As I said, because they are so fussy, I've given up on mine. Just not worth the expense and bother. I'm wondering what to do with the lovely looking brick I have !! It even still has the cardboard cheat sheet on top of it. I don't gig and have Helix and Native as well as my Blackstar Stage 60 (yes, it is a bit loud for the studio !!) so not relying on the DT25. It did sound good though while it worked. Let the forum know how you get on with yours - I bet you aren't the only one who will have this problem.

Hi Elrenato. I got no further with mine. Have given up on it. I’m not prepared to “take into an authorised Line 6 centre” every time it needs new valves or a looking at. As far as I know there’s only one in the UK which is Milton Keynes, which is a long way from me. The thing is too fussy. I have better things to do with my time. Mine still sits looking brand new but dead. Would not have bought it if I had known about this. Pity L6 don’t tell us about it’s peculiar requirements up front. Good luck with yours.

Sorry, didn't mention that I have tried via the license manager but with the same end result.

This is what the page in my account "Authorized Devices" looks like. Never known why the POD Live is "pending" It's been like that since I tried to deauthorize it years ago. I haven't used the UX2 for ages either. Just keep it authorized in case I have a problem with my current audio interface.

Hi All I have reinstalled Windows 10 on my PC (again !!) due to issues I was having with it. Clean reinstall. Of course, this means having to reinstall all my recording software (which takes a very long time). I have reinstalled Helix Native. Upon using Cubase and trying to use Native as a plug in for an audio track, I now get an alert stating: "your account has reached the limit of computer authorizations for Helix Native. Sign into you Line 6 account to manage your authorizations" I have used L 6 products for many years and have had several computers over that time. I have also had to re install windows 10 several times due to problems. When Windows 10 is installed, usually get a new ID for the computer which is set by Windows. There are 11 devices listed on my account, three of which are L6 devices; the rest being previous computers or the present computer past ID's. I have deauthorized all the past computers and the previous ID's of the current computer, but I cannot find a way to authorize my current computer ID. How do I authorize this computer ? Until I can authorize the new ID I can't use Native. Many thanks.

Hi Gtrman 100 Thanks for the note. Yes, already did this - did just about everything imaginable really !! Nothing moved the brick :-(

Did anyone resolve this ? After having no problems with using Native within Cubase, after having my gear in storage for several months and then getting it all set up again, I too encountered this very issue. Logged a ticket but the proposed solution from L6 had no effect Uninstalled and reinstalled Native, but still got the same issue. Saw this post trail and tried the deauthorise and reauthorise my computer process. This worked ! Hoping it doesn't reoccur as it did in the post from jtg567. How did you guys resolve ?

Thanks again psarkissian I didn’t know that about tubes. Your responses much appreciated.

Thanks again psarkissian I didn’t know that about tubes. Your responses much appreciated.

Hi psarkissian Thanks again for your help. The valves have never been replaced. The amp has hardly been used even though I've had it from new for a while (June 2015). I don't play in a band or gig. Just very light occasional home use. I use mainly DAW and Helix Native and prior to Native, other computer based amp sims, so hardly use it. I'd be amazed if they were spent.

Hi psarkissian I'm in Lancashire so both quite a way away. The amp is no longer under warranty. It has had very light home use only though. Thanks for the info.

Hi PDKTDK Thanks for the reply. Yes, installed the driver as the MAudio midi connection was purchased new for this problem as advised by L6 and it was reinstalled just in case. Didn’t make any difference. I also tried different midi interfaces with the same result - one of them the HD500X. Have also tried Mac and Windows PC. Same result. This does seem to be a problem others have had on the forum. The nearest service centre to me is about 160 miles away and obviously being without the amp would be inconvenient. The amp was perfectly OK before the attempt at updating. I feel a bit aggrieved that I’m now likely to incur expense and inconvenience because of what looks like a software problem. I have 10 line 6 items registered so I have invested quite a bit of cash with them. I’m hoping they can sort before I have to resort to sending it off. Was thinking of buying another DT25 amps to run stereo but I think that’s looking like a no now after this problem. Can’t say that I’m looking forward to updating my Helix floor and Native ! Thanks again.

Thanks for all these suggestions. Although unlikely, I’m wondering if possibly the inability for Monkey to ascertain the installed firmware type is the problem causing no progress on installing the latest version?? Even if it is, can’t find a way to reinstall it. It seemingly isn’t available on the L6 website anyway. Very baffled and frustrated. This is currently an expensive ornament.

Hi psarkissian Thanks for this. Tried various USB sockets on the PC. Some are USB 2 and some 3. Made no difference. There are no external hubs attached to the computer.

Hi PDKTDK Thanks for this. Yes, tried it. Many times. Did nothing.

Hi. Tried it both ways. Same result.