Grant_Blackler

Yes, I opened a ticket, then closed it as I found the solution (along with the issue). I grabbed the flash file and because I could connect with the Updater, simply flashed from the local file. Once I did that, which brought the device up from 2.4 to 2.71, the HX Edit software connected. Moral of the story - if you are buying an HX Effects with something older like my 2.4 firmware, don't even bother with the HX Edit part until you DL the flash and update through Updater. Then in theory, or my experience, the Edit will/should work. Suggest it's something to do with such a large gap in the firmware versions.

Well, I purchased another cable, tried different computers. Nothing. It simply say "Connection Interupted" on the Edit software. I can connect perfectly to the Updater, but to update I need to use Editor. Not happy.

I have the same issue. I can't update because it says, on every computer, "connection interrupted". Does this mean I have to buy a new cable that may or may not work? Honestly, I've been trying to sort this out for an hour now and I give up. Surely they could have made this connection a "normal" USB cable? See, you can't "update" until you've backed up. And you can't backup unless you buy a new cable it would seem. Side note, if yo have a brand new Helix FX, so a factory reset before you try anything. Mine was locked in some suspended state. Once I reset it, it booted properly and was recognised. So far 'm not having a good time with my HX FX....