Dmitry_86

Hi, maybe this will help: http://line6.com/support/topic/26539-v2200-helix-loses-the-input-signal-while-scrolling-through-presets/

Hi. Put volume pedal, in stereo mode, at the end of signal chain. It allow you to control volume from helix and not from PC.

http://line6.com/support/topic/26539-v2200-helix-loses-the-input-signal-while-scrolling-through-presets/?do=findComment&comment=216916 Hi, if you have the same problem as in that thread, i recomend open a support ticket or downgrade to 2.12.

In 2.21 its still happened. But I noticed that if your patch uses the only second path, the sound doesn't disappear. Something wrong with path 1A/B, maybe its one of the sharc processors just stop responding or something. :(

Thank you guys, I really appreciate your help.

Thanks very much for your help HonestOpinion. I followed the update instructions closely and the update appeared to go smoothly. The display shows that Helixit is running 2.20.0 and I reset all of the global settings as instructed (I actually did this twice hoping it might resolve the problem). The new 2.2 presets are in place. It happens when i scrolling a factory presets, not just mine. And i dont use the Editor. Upgraded to 2.20 multiple times, different USB cables, different ports, no setlists or IRs added, just firmware presets. No luck. Maybe its a tuner bug. When its happen I still can switch tones and even edit, but no sound, which was what made me check the input and notice the tuner is locked on Ab with the red and yellow indicators all the way left. Sorry for my english, its not my first language.

I updated my Helix to V2.20.0 and I'm now experiencing a complete disconnect of the input signal while I'm scrolling through presets. While scrolling through setlists, Helix will go dead silent .The only way to get the signal back is to turn off the unit and turn it back on. The other related problem I notice when the tones cut off is the tuner is stuck on Ab.

Had the same problem. Have to back to 2.12. Helix loses input signal when change preset. Sometime it happens in preset.