Hi,
I've tried what you recommended, completely uninstalled and then reinstalled Monkey, but the problem is still exactly the same. The amp still reads as "Ready To Update" and I can't use it at all. Really don't understand what this issue is, all the cables are correctly connected and I've even tried this on another computer with no success.
When I ask Monkey to find devices, my amp is showing as 'Spider IV' rather than the 'Spider IV 120' option which is confusing...