Just in case this helps anyone! - and they don't have hours to waste....
Apple Macbook Pro - Mac HD - Library - Audio - MIDI Drivers...
I was using a generic MIDI driver to use a keyboard with MainStage - this was then running through my HD500X.
I temporarily removed that MIDI driver then tried rebooting both the Mac and the HD500X. This time my laptop recognised the HD500X so obviously the update to the MIDI driver was being blocked by the existing plugin. Previously I had installed the Line6 driver first and then the generic MIDI plugin second.
So the HD500X now reports USB: FW 1.04 (instead of 0.00) Monkey also now reports all items are up to date - clearly it needs to successfully communicate with the pedal to be able to report the full status. So that's all fixed.