NelsonMonteiro

Well it worked after I switched to a different port (from Apple)

Hi, Has this issue being fixed? Tks Nelson

Hi, The problem was the USB cable. I used a different one and it was recognized by both Line 6 Updater, and HX. I have updated my Helix. Best, Nelson

Hi, I have no SD cards in the laptop. I have tried in 4 laptops including one I connected a Helix before, and I have the same issue, it is not recognized. I am planning to buy a new usb cable to see if it is the problem of the cable. I have opened a ticket as well. Thank you for your help. Happy New Year!

Hi, I am having the same problem. I have installed the drivers but it does not recognize the Helix. Can you please provide more information how you made it work? Tks, Nelson

Thank you for replying. I have been creating my presets using HxEdit and it seems to work well. It does not disconnect and the DAW output does not break when I use the USB cable, just the sound from media player/YouTube which makes it difficult to rehearsal. I will try your suggestions and let you know if it works. Best,

Hi! I am having a similar problem. I am playing the songs using media player and youtube, but it keeps breaking when I use USB. When I use AUX In it works fine. I have updated the drivers from the website. I am using a laptop win 10, 64-bit, 4GB RAM, intel core i3-2330m cpu 2.20ghz. Can you please tell me how you solved the problem of the USB? May the problem be related to the laptop I am using? Thanks for your help.