Teerexness

I've created a support ticket. I was able to do it because I've had no problem signing into the Line 6 site, just via their software.

The newest version of HX Edit not being able to sign-in and download the latest firmware software for the Helix is a bug in my book. Especially since this is the very first thing that you are presented with upon opening this software. And why is it so important to sign-in to Line 6 all the time? I just downloaded the newest editor software for my Valeton GP-200 AND the new firmware software AND updated it without having to sign in to/for anything. This is software for musical gear, not bank accounts or credit cards.

Sequoia 15.1.1

You may have noticed that my credentials have me signed in here just fine. It's when I use these exact same credentials to download the firmware (from the new HX Edit software), I get the "Sign-in failed, incorrect username or password". But they aren't incorrect.

Nope. The site has issues. And I've been using a Mac since 1987. And, I've had the same Line 6 credentials since 2012. Which setting would keep a username and a password from working?

I didn't realize that "the missing link" would be the log-in failure to even start this update. I've had the same log-in credentials for at least a decade, have it written down, double checked it, failed every time. This doesn't exactly give me a warm fuzzy feeling about this update. I'll stick with 3.7 thanks.

Aha! It was a bad cable! No wonder. I loaded your lovely patch and it sounds perfect now. Thanks!

I have the same issue. I got my POD GO yesterday and I can't get it to sound anything but....broken. The overdrive and distortion all sounds very unnatural when the sound decays. Like all the amps have a bad tube or a broken speaker. All of them!? I've tried it with two different guitars and many presets. My own, the defaults and ones I downloaded. Same exact rig that I've been plugging a POD 2.0 into for years. And it sounded MUCH better. I have a Helix floor at my studio, so I know how to build presets and what things SHOULD sound like. And this aint' it!

I am using the original Helix floor model. Lots of holes on the back!

Both my Variax 500s work just fine with the Helix. Model changes in Helix presets work great, the VDI cable works just fine, etc.. The one thing that doesn't work, and it doesn't seem like it would have been so terribly hard for Line 6 to have supported it, is using the Helix as an interface between an older Variax and the original Workbench software running on your computer. So, if you need to use the older Workbench software, you can use a POD HD500 (or 500X) or Firehawk etc., or the original interface that came with Workbench. Save your changes/tunings to the custom preset slots and then move back to your Helix. So your older Variax should work fine with the Helix, but not for editing in Workbench. If you are like me, this isn't a big deal.

I got a lovely Leslie "G" pedal for Christmas and still have not figured out how to connect it to my Helix. It is the guitar version of Leslie's Leslie cabinet simulator, so it has a mono input. The output is stereo, and I think it's important to maintain that on a rotary speaker simulator. Thanks in advance for any help you can offer!

Anyone else update their Helix to 2.30 just to find out that the Variax (500 in my case) guitar models aren't switching from the patches any longer? Am I missing a setting or something?

What happened to the tuner on this thing? It was never great, but it seems like it's nearly unusable since Firmware 2.20. Sometimes it works, sometimes it's deaf as a post. And deaf is it's default reaction to my Variaxes. It's also flat. I can recheck using SteadyTune on my Mac, and a great little Korg tuner I've had for many years, and they both show that it's consistently flat. I nice, convenient feature, with a lovely display has become nearly worthless!

Thank you so much or taking the time to help. Worked like a charm!

How do I stop this seizure inducing red light from flashing on the "TAP" footswitch? There has to be a better way than a hole punch, drill bit or electrical tape.