Hi! I'm a new Helix owner. I have my Helix just about a week ago and I experienced 3 issues.
This is a minor issue. The Helix application runs on Windows 8.1 but sometimes it does not see the Helix device (disconnect) even if it was recognized earlier. I need to turn off then on the device. This issue I have experienced yesterday. Actually, this is a one-time occurrence so far, but remarkable. Why I was playing the Helix froze. The sound that was dialed in worked but I couldn't do anything with the Helix. None of its buttons worked nor of its menus. I needed to turn off and on. This is the biggest concern about the device. I run into this issue yesterday and today also. The Helix stopped its audio output! Switching another preset back and forth solve the problem. This is a terrible issue! This is not a cheap device at all! Sorry, but I don't have time to read all the comments here about this.
Guys, would you tell me if this is a hardware issue or firmware? My Helix runs the latest firmware (v2.12).