Working through issues with my brand-new Helix LT, so far Line 6 Customer Support has been quick to engage and support:
Initially the Helix LT was unable to connect to either Helix Editor or Line 6 Updater applications - first with a MacBook Pro laptop running MacOS El Capitan. Switching to an iMac running MacOS Sierra, I was able to successfully update the Helix LT to firmware version 2.21.0. I subsequently updated the operating system on the MacBook Pro laptop to Mac OS Sierrra. Now the Helix LT will temporarily connect to the computers with Helix Editor software, then dis-connect with a yellow-bar error message stating "Service is not online." Subsequent attempts to connect are unsuccessful, sometimes with an error message stating "Cannot connect to device." Both computers, two USB cables supplied with Line 6 hardware, all available USB ports on the computers... same dealio. Not working!! My original Helix Floor unit connects successfully to both computers - with both of the USB cables I have - and there appear to be no issues with navigating the setlists, presets, etc. Exporting the files to the local storage disks also works OK. NO CONNECTIVITY ISSUES WITH THE ORIGINAL HELIX FLOOR.
Curious to see if other early adopters of the newly-released Helix LT are experiencing similar problems with USB connections and Helix Editor + Line 6 Updater applications. Possibly this is more specific to Apple/Mac devices & not Windows/PC devices??
Thanks for any helpful input,
KWH