Search the Community

Hello. I was wondering if any of you have experienced any issues with the headphone output of the Helix LT or Helix Floor? I have an Helix LT connected as an audio interface to my Windows 10 laptop. I only use headphones and like to jam along with YouTube and guitar pro and recently when I listen to a preset through my headphones connected to the output jack of my Helix LT, the panning/volume is all wonky and is not balanced with the right side noticeably louder than the left. The issue is across all my patches including factory and user). The issue seems to be volume related, if you crank up the amp or add a distortion block it seems to pan harder to the right and becomes very off putting. If you turn the volume knob below 12 o’clock the panning balances better, turn the volume knob up to 3 o’clock or to full then panning is almost hard right and I can hardly hear anything from the left as if you’ve have duff headphones. As a temporary work around I have to pan the output block at the end the chain by at least 30% to the left to balance the sound. I've tried different 1/4 inch adapters and different headphones, I have some in ear monitors and a pair of Beyerdynamic DT770 pro 250 ohm and the issue persists. I have even sought a second opinion from my wife who agrees there is Definitely a panning/volume issue. There is no problems when listening to music and videos from YouTube etc. It only affects my guitar patches. Also, this seemingly started happening out of nowhere. I do not recall making any changes to global settings, but perhaps that is where the problem is? I am updated to firmware version 2.92 and have been since it was released. Out of desperation I have completed a factory reset and even rolled back the firmware to 2.8 and reinstalled 2.92 with no joy and I am now worried it may be a hardware issue. Everything has been working fine until now. If anybody could help me figure this out, I would really appreciate it! Thank you.

Hey People, I would like to use the headphone signal for the FOH mixer but also use the speaker in the amp at the same time. Is it possible to disable the "Speaker out, if a plug is in the headphone socket" function? I actually use the headphone out with an DI to get the signal to the FOH mixer. but so, I have no sound on stage. Or is it possible to get the signal out, like the DI out in the Spider V 120 and higher? I think the electronic boards in the amps will not so different... Regards