Search the Community

Hello. I was wondering if any of you have experienced any issues with the headphone output of the Helix LT or Helix Floor? I have an Helix LT connected as an audio interface to my Windows 10 laptop. I only use headphones and like to jam along with YouTube and guitar pro and recently when I listen to a preset through my headphones connected to the output jack of my Helix LT, the panning/volume is all wonky and is not balanced with the right side noticeably louder than the left. The issue is across all my patches including factory and user). The issue seems to be volume related, if you crank up the amp or add a distortion block it seems to pan harder to the right and becomes very off putting. If you turn the volume knob below 12 o’clock the panning balances better, turn the volume knob up to 3 o’clock or to full then panning is almost hard right and I can hardly hear anything from the left as if you’ve have duff headphones. As a temporary work around I have to pan the output block at the end the chain by at least 30% to the left to balance the sound. I've tried different 1/4 inch adapters and different headphones, I have some in ear monitors and a pair of Beyerdynamic DT770 pro 250 ohm and the issue persists. I have even sought a second opinion from my wife who agrees there is Definitely a panning/volume issue. There is no problems when listening to music and videos from YouTube etc. It only affects my guitar patches. Also, this seemingly started happening out of nowhere. I do not recall making any changes to global settings, but perhaps that is where the problem is? I am updated to firmware version 2.92 and have been since it was released. Out of desperation I have completed a factory reset and even rolled back the firmware to 2.8 and reinstalled 2.92 with no joy and I am now worried it may be a hardware issue. Everything has been working fine until now. If anybody could help me figure this out, I would really appreciate it! Thank you.

Title pretty much describes the problem but I'll give more details about the setup. I'm using a focusrite 18i20 gen 3 for the interface and the clock master. I'm using S/PDIF sends to the focusrite and using its clock out to the clock in on the helix. I just bought a new 75 ohm BNC cable because I thought the old one was the issue but I'm still having the same problem. Every clock setting seems to work with this setup besides 96khz and that is unfortunate because that is what I like to use! Has anyone one experienced this issue or am I just an idiot? Let me know if you have any questions about my setup. Helix firmware is at 3.01 and the focusrite was just updated using the latest Focusrite Control version on their website.

Hi all, Although I've seen many posts from people with a similar question about Monkey in combination with another type of Line 6 device, I cannot solve my problem using the answers given there... I am just a hobby guitar player and recently I got myself an FBV MKII express pedal, which I want to use in combination with my spider IV 15 watt amp. I do not like all the standard tone settings (such as distortion and pitch) and found on the internet that it is possible to modify your tones in a more advanced way, using software and the pedal. Last week I installed the latest version of Monkey (1.71) and spider IV edit, using my computer with windows 7 Home premium. While reading the user manual and other internet sources, I figured out that you first need to make sure that you can connect with Monkey. However I immediately hit a problem; as soon as I want to connect my pedal using a standard USB cable. Somehow Monkey keeps trying to connect via a MIDI connection, which my laptop and the pedal don't have. I did found out that that the USB driver software was not properly installed in the guitarPort. So I tried to update the software; this had no effect. Several cycles of removing and reinstalling all line 6 software still did not solve the problem. - I do have read the manual - I do have registered my pedal - I do have authorized my pc via the license manager. - I cannot disable "Driver signature enforcement" via the boot menu or by using the command prompt. (this might be the actual problem..) - My web cam is disabled - I am not going to turn off all my firewalls, but switching off the one from my virus scanning program did not solve the problem. Even if it would work, turning off firewalls for a prolonged time seems like a stupid idea to me.. Is there a straightforward way to solve this? Because I really want to get this thing started. This pedal should be something like a plug and play device, at least that is what the simple user manual gives you the impression of. In reality, you need to have a lot of specific settings in your computer to be in the right way. Line 6 software developers should know that these problems are common for several years and they could anticipate on these issues.. Or can't they? This is frustrating...