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Hi all, Although I've seen many posts from people with a similar question about Monkey in combination with another type of Line 6 device, I cannot solve my problem using the answers given there... I am just a hobby guitar player and recently I got myself an FBV MKII express pedal, which I want to use in combination with my spider IV 15 watt amp. I do not like all the standard tone settings (such as distortion and pitch) and found on the internet that it is possible to modify your tones in a more advanced way, using software and the pedal. Last week I installed the latest version of Monkey (1.71) and spider IV edit, using my computer with windows 7 Home premium. While reading the user manual and other internet sources, I figured out that you first need to make sure that you can connect with Monkey. However I immediately hit a problem; as soon as I want to connect my pedal using a standard USB cable. Somehow Monkey keeps trying to connect via a MIDI connection, which my laptop and the pedal don't have. I did found out that that the USB driver software was not properly installed in the guitarPort. So I tried to update the software; this had no effect. Several cycles of removing and reinstalling all line 6 software still did not solve the problem. - I do have read the manual - I do have registered my pedal - I do have authorized my pc via the license manager. - I cannot disable "Driver signature enforcement" via the boot menu or by using the command prompt. (this might be the actual problem..) - My web cam is disabled - I am not going to turn off all my firewalls, but switching off the one from my virus scanning program did not solve the problem. Even if it would work, turning off firewalls for a prolonged time seems like a stupid idea to me.. Is there a straightforward way to solve this? Because I really want to get this thing started. This pedal should be something like a plug and play device, at least that is what the simple user manual gives you the impression of. In reality, you need to have a lot of specific settings in your computer to be in the right way. Line 6 software developers should know that these problems are common for several years and they could anticipate on these issues.. Or can't they? This is frustrating...
I might be up a creek this time with my POD HD500. I have had the HD500 for 3 years and never had any issues except for a loose USB connection. It always works but I have had to reconnect it sometimes because it stops working. Well tonight it was working fine with the computer and I decided to update to the latest firmware. I launched Monkey and updated to the latest Monkey program - that went fine except I did get a Norton warning while it was firing up after the new installation - I clicked on ignore on the Norton utility which was strange - I never had it interfere with any Line 6 programs before. I went to run the update for the USB 1.04 driver - the driver install seemed to go well - the firmware seemed to push over to the HD500 and the program instructed me to unplug the HD500. I unplugged the HD500 and the unit didn't reconnect via the USB. I rebooted the HD500 and the computer multiple times. I tried three different USB cables and two different computers and multiple port with no avail. I did the very stupid procedure to reset the unit (pressing left on selection button upon power up. Never should of done that - I lost all of my patches! No USB. I reinstalled Monkey and the drivers - no USB. I checked the Hold for System I/O without the computer hooked in - USB Driver reads 0.00. I tried the "safemode" power up (hold the selector right and power up) and went to the Firmware selection (I did nothing but selected it which highlighted Firmware). I booted up Monkey and it didn't recognize the unit. I am pretty much at wits end. The computer recognizes something is hooked to the USB port every time but comes up with an error message "USB Device Note Recognized" It looks like I am at the end of the line - I could send into Line 6 who I am sure will charge over $100 to fix plus shipping - I know the USB port is not in good shape due to a design flaw but I am pretty sure something went wrong during the USB firmware flash. Any ideas of something else to try (especially since I tried all of the easy things)?