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iPad Air will not charge through Sonic Port

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If you are using the supplied 14pin to lightning cable and the micro USB to your Apple adapter, it should work properly.


This could be a broken cable or other hardware. Please contact us so we can replace the device.


The US support team can be reached at 818-575-3600 (option 2), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm.

The UK support team can be reached at +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT.

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  • 3 weeks later...

sometimes it has to do with the computer if that's how you're trying to charge it...

i find this helps with those issues (does not require anything "asus")

also when it says "not charging" it definitely sees the power source and it's just not the power level that it likes to see....

often times it is still charging... just very very slowly.. generally enough to keep the battery from going dead.

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  • 2 weeks later...
  • 1 year later...
  • 1 month later...
  • 1 year later...
  • 1 year later...

SAME HERE!  I have THREE Sonic Ports,..... two of the 2nd version and one of the 1st version.  I've use them on an iPhone 5, iPhone 8, iPad Pro 12.9, and iPad 5.... They used to charge, slowly but they did.  Now they don't even register that they're plugged into power.  The Sonic Ports work fine BUT they're SUCKING UP the iOS devices' power.  Kind of a bummer!

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