sinlimo Posted October 11, 2015 Share Posted October 11, 2015 While I was able to connect (and edit) my Helix on my work PC (Win 7), I can't connect on any of my home machines (Win 10 and Win 7). I keep getting the error message that says "Helix has stopped working". Argh, this is frustrating as i wanted to back up some presets I made and try out some new IR's! I've uninstalled and re-installed the Helix application and drivers to no avail. Any ideas on how to have my Helix and PC communicate??? Quote Link to comment Share on other sites More sharing options...
bartnettle1 Posted October 11, 2015 Share Posted October 11, 2015 Go back to work! Sorry couldnt resist. Quote Link to comment Share on other sites More sharing options...
bartnettle1 Posted October 11, 2015 Share Posted October 11, 2015 Post on the gear page as too few Line 6 staff here who have a better chance of knowing. Quote Link to comment Share on other sites More sharing options...
bartnettle1 Posted October 11, 2015 Share Posted October 11, 2015 Whoops, you did! Good luck Quote Link to comment Share on other sites More sharing options...
sinlimo Posted October 11, 2015 Author Share Posted October 11, 2015 heh heh, that'd be heavily ironic if I have to take this into work to get it to communicate with my PC. I determined that it's NOT my USB port that's the problem... I was able to connect via USB to the updater and install the latest firmware. The issue seems to be with the actual Helix application. Whenever I try and launch it, it just crashes. Quote Link to comment Share on other sites More sharing options...
solly44 Posted October 11, 2015 Share Posted October 11, 2015 I am having this same problem on my desktop machine, It crashes everytime i try to open in. Quote Link to comment Share on other sites More sharing options...
Digital_Igloo Posted October 11, 2015 Share Posted October 11, 2015 Post on the gear page as too few Line 6 staff here who have a better chance of knowing. Actually, Line 6ers—especially those who fix issues—read this forum way more. Quote Link to comment Share on other sites More sharing options...
sinlimo Posted October 11, 2015 Author Share Posted October 11, 2015 Dang DI! First you were posting Helix updates while you were in Hawaii, and now you're working weekends? I very much appreciate your responses but you do need to relax SOMETIME! (jk) ;-) And I submitted a tech support request as well so I'm hoping to hear from the Line6 support team in a few. There's definitely enough with the Helix to keep me occupied until the bug gets figured out. Quote Link to comment Share on other sites More sharing options...
sinlimo Posted October 11, 2015 Author Share Posted October 11, 2015 And not sure if I'm missing something, but is there a Helix application for Win 10 PC's? Quote Link to comment Share on other sites More sharing options...
HelixMan Posted October 11, 2015 Share Posted October 11, 2015 Got my unit 3 days ago. Have the same problem. The ap runs on my W10 laptop but not on my W7 studio desktop, which is where I'd prefer it to run. Have reinstalled a few times, no difference. Also noticed my user presets do not convert to stomp box mode. Any help staff? Thx Quote Link to comment Share on other sites More sharing options...
petef Posted October 29, 2015 Share Posted October 29, 2015 I have HELIX app running (Librarian) on a desktop W7 but not on two different vintage Sony Viao W7 laptops I consistently get this same error. Tried all permutations of loading order (from restore points), no avail. I called Line6 support and they are looking into it. Maybe I'll load this on a Win 8.1 laptop (but it is for non-music use, I'm hesitant). I need a laptop to recover setlist from a BSOD event during my weekend gig.... may have to just do this. I know this will get sorted out, it is a new product.. yet frustrating. Quote Link to comment Share on other sites More sharing options...
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