anands Posted November 27, 2015 Share Posted November 27, 2015 I'm just helping a friend to set up his Helix tones.However the latest version of monlye does not recognize it.I am using a mac with Mountain Lion (OS x 10.8.5 ) running on it.What do I do? Pls help.Thanks. Quote Link to comment Share on other sites More sharing options...
phil_m Posted November 27, 2015 Share Posted November 27, 2015 Monkey doesn't support Helix. You need to download the application called Line 6 Updater. Quote Link to comment Share on other sites More sharing options...
anands Posted November 27, 2015 Author Share Posted November 27, 2015 oh ok.Thanks. If you can brief me on the next steps it would help too. Quote Link to comment Share on other sites More sharing options...
jesuscares Posted November 27, 2015 Share Posted November 27, 2015 Monkey doesn't support Helix. You need to download the application called Line 6 Updater. I ran the updater.It says select device to update but the page is black & there are no devices listed! Quote Link to comment Share on other sites More sharing options...
phil_m Posted November 27, 2015 Share Posted November 27, 2015 I ran the updater.It says select device to update but the page is black & there are no devices listed! If you're using a Windows machine, you need to install the Helix drivers before the Updater can see it. http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776 Quote Link to comment Share on other sites More sharing options...
anands Posted November 27, 2015 Author Share Posted November 27, 2015 If you're using a Windows machine, you need to install the Helix drivers before the Updater can see it. http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776 I am using a Mac right now. Quote Link to comment Share on other sites More sharing options...
Optimist Posted November 27, 2015 Share Posted November 27, 2015 Be sure to connect the HELIX directly (not through an USB Hub, Monitor or Keyboard). Quote Link to comment Share on other sites More sharing options...
jasdadgad Posted November 27, 2015 Share Posted November 27, 2015 Your Mac has to have USB 2 or USB 3. And, whatever you do, don't upgrade to El Capitan...yet. 1 Quote Link to comment Share on other sites More sharing options...
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