ericjutsu Posted December 11, 2015 Share Posted December 11, 2015 Just wanted to make a comment about Line 6's customer service. I was having some issues with my Helix and made a post about it on TGP. Before I could even contact Line 6 about it Frank, their SR Director of Operations contacted me and they went above and beyond what I ever would have expected from any company. Their customer service is the best I've ever dealt with from any company. Line 6 is are definitely out there listening which gives me great piece of mind with my Helix. Quote Link to comment Share on other sites More sharing options...
brainbug Posted December 11, 2015 Share Posted December 11, 2015 I had this impression too, and now after reading your post I'm happy to know it was not just an impression. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted December 11, 2015 Share Posted December 11, 2015 Just wanted to make a comment about Line 6's customer service. I was having some issues with my Helix and made a post about it on TGP. Before I could even contact Line 6 about it Frank, their SR Director of Operations contacted me and they went above and beyond what I ever would have expected from any company. Their customer service is the best I've ever dealt with from any company. Line 6 is are definitely out there listening which gives me great piece of mind with my Helix. That is awesome to hear! Line6 rocks! If Frank happens to still be listening I just had a footswitch go bad on my brand new Helix, please feel free to reach out to me as well. Thanks! Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 11, 2015 Share Posted December 11, 2015 As ericjutsu said, Frank went above and beyond in his case. I wouldn't count on it in every case. I suggest you open a support ticket for your bad footswitch. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted December 11, 2015 Share Posted December 11, 2015 As ericjutsu said, Frank went above and beyond in his case. I wouldn't count on it in every case. I suggest you open a support ticket for your bad footswitch. Yeah, those costumer service guys are only allowed one "above and beyond" response per quarter to keep up appearances, it's an industry standard. Otherwise it's "take a number"...the OP won the lottery. ;) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.