rudomat Posted January 20, 2016 Share Posted January 20, 2016 help: my helix app always crashes when i try to import a custom ir...i´m using win10 and the latest firmware... anybody also got this...? it says "the program isn´t working correctly due to a problem. it´s beeing shut down and you´ll be informed when a solution is available..." thanks Quote Link to comment Share on other sites More sharing options...
Dshow Posted January 20, 2016 Share Posted January 20, 2016 Does your IR have a pretty long name? If so I think there is a bug. I had the same problem: http://line6.com/support/topic/16083-helix-bug-reports/page-7?do=findComment&comment=132411 Quote Link to comment Share on other sites More sharing options...
rudomat Posted January 20, 2016 Author Share Posted January 20, 2016 Does your IR have a pretty long name? If so I think there is a bug. I had the same problem: http://line6.com/support/topic/16083-helix-bug-reports/page-7?do=findComment&comment=132411 thanks...indeed...it´s been a similar name..;-)...but - no - renaming didn´t help it...;-( Quote Link to comment Share on other sites More sharing options...
Line6Hunter Posted January 20, 2016 Share Posted January 20, 2016 help: my helix app always crashes when i try to import a custom ir...i´m using win10 and the latest firmware... anybody also got this...? it says "the program isn´t working correctly due to a problem. it´s beeing shut down and you´ll be informed when a solution is available..." thanks Try importing each custom IR one by one, then reinstall the latest firmware. This may solve your issue. Quote Link to comment Share on other sites More sharing options...
rudomat Posted January 28, 2016 Author Share Posted January 28, 2016 Try importing each custom IR one by one, then reinstall the latest firmware. This may solve your issue. thanks..but i don´t really understand, what you´re saying here...i did try to import one single ir... and the latest firmware of helix or do you mean the latest helix app...? Quote Link to comment Share on other sites More sharing options...
Line6Hunter Posted January 28, 2016 Share Posted January 28, 2016 thanks..but i don´t really understand, what you´re saying here...i did try to import one single ir... and the latest firmware of helix or do you mean the latest helix app...? Would you mind opening a ticket and sending us the custom IR so we can look at it in house? http://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
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