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Line6Hunter

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Everything posted by Line6Hunter

  1. I suggest opening up a ticket with customer support, they may be able to help you resolve the issue.
  2. If you are still running into this issue, please open up a ticket so we can get this resolved for you. http://line6.com/support/tickets/
  3. I would suggest opening up a ticket with customer support to further explore this issue. http://line6.com/support/tickets/
  4. He is correct, we do not recommend plugging in both the Cat 5 and guitar cable.
  5. Please open a ticket with customer support so that we can track this and help you resolve the issue. http://line6.com/support/tickets/
  6. I would suggest opening up a ticket with customer support, they have access to a little more information via your Line 6 account that may help find the source of the issue. http://line6.com/support/tickets/
  7. Line6Hunter

    Line 6 UPDATER

    I would suggest opening up a ticket with customer support, they should be able to help you resolve this issue. http://line6.com/support/tickets/
  8. I would recommend opening up a ticket with customer service. Regardless of whether it is a bug, or hardware issue we will help you resolve the issue. http://line6.com/support/tickets/
  9. We are aware of some people experiencing corrupt downloads on some Windows computers. We put up a Knowledge Base article addressing a possible cause/solution for some people. You can find the KB article in the following link: http://line6.com/support/page/kb/_/general-faq/corrupt-software-downloads-on-some-windows-comp-r801
  10. 1.04 is definitely the latest version of the Helix application. To be clear, this is not the same as the Helix firmware, which is at 1.06.5 or the Line 6 updater which is at 1.07.
  11. I would suggest making sure you are also using the latest version of the Helix app version 1.04. Download link: http://line6.com/software/readeula.html?rid=6827 If you still have an issue after that, please feel free to open up a ticket with customer support. http://line6.com/support/tickets/
  12. If you feel this might be a bug or an issue with your Helix, please open up a ticket with customer support. http://line6.com/support/tickets/
  13. Yes, please open a ticket. Even if the issue resolves itself, tickets are indeed helpful for us in tracking potential bugs.
  14. Please open up a ticket with customer support so that we can resolve this issue for you. We deal with every issue on a case to case basis, so it is best to contact us as soon as possible so that we can get you taken care of. http://line6.com/support/tickets/
  15. Hey Guys, If you are experiencing a squeaky pedal, please open up a ticket with our customer support. http://line6.com/support/tickets/
  16. I just checked up on your ticket and it appears we gave you a list of service centers to take your Helix to, did you receive that list?
  17. Would you mind opening up a ticket for this issue? http://line6.com/support/tickets/
  18. If you are still having trouble installing the update, please open up a ticket with customer support. http://line6.com/support/tickets/
  19. Would you mind opening a ticket and sending us the custom IR so we can look at it in house? http://line6.com/support/tickets/
  20. Try importing each custom IR one by one, then reinstall the latest firmware. This may solve your issue.
  21. I would suggest opening a ticket for this issue with the Helix: http://line6.com/support/tickets/
  22. Unfortunately, the Helix will not be able to control everything on the G-system. For more information on the midi capabilities on the Helix, you can find that info toward the end of the user manual. http://line6.com/data/6/0a06439cb91a5609df67966ca/application/pdf/Helix%20Owners%20Manual%20(REV%20B)%20-%20English%20(%20Rev%20B%20).pdf
  23. Helix is compatible with the DT50, but at the moment it doesn't change the topology of the tubes like the Pod HD500x.
  24. If you open up a ticket, we will have access to a little more information on your set up, which would help trouble shoot this issue. http://line6.com/support/tickets/
  25. I would suggest opening a ticket to get some assistance in resolving this issue. http://line6.com/support/tickets/
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