Line6Hunter

I suggest opening up a ticket with customer support, they may be able to help you resolve the issue.

If you are still running into this issue, please open up a ticket so we can get this resolved for you. http://line6.com/support/tickets/

I would suggest opening up a ticket with customer support to further explore this issue. http://line6.com/support/tickets/

He is correct, we do not recommend plugging in both the Cat 5 and guitar cable.

Please open a ticket with customer support so that we can track this and help you resolve the issue. http://line6.com/support/tickets/

I would suggest opening up a ticket with customer support, they have access to a little more information via your Line 6 account that may help find the source of the issue. http://line6.com/support/tickets/

I would suggest opening up a ticket with customer support, they should be able to help you resolve this issue. http://line6.com/support/tickets/

I would recommend opening up a ticket with customer service. Regardless of whether it is a bug, or hardware issue we will help you resolve the issue. http://line6.com/support/tickets/

We are aware of some people experiencing corrupt downloads on some Windows computers. We put up a Knowledge Base article addressing a possible cause/solution for some people. You can find the KB article in the following link: http://line6.com/support/page/kb/_/general-faq/corrupt-software-downloads-on-some-windows-comp-r801

1.04 is definitely the latest version of the Helix application. To be clear, this is not the same as the Helix firmware, which is at 1.06.5 or the Line 6 updater which is at 1.07.

I would suggest making sure you are also using the latest version of the Helix app version 1.04. Download link: http://line6.com/software/readeula.html?rid=6827 If you still have an issue after that, please feel free to open up a ticket with customer support. http://line6.com/support/tickets/

If you feel this might be a bug or an issue with your Helix, please open up a ticket with customer support. http://line6.com/support/tickets/

Yes, please open a ticket. Even if the issue resolves itself, tickets are indeed helpful for us in tracking potential bugs.

Please open up a ticket with customer support so that we can resolve this issue for you. We deal with every issue on a case to case basis, so it is best to contact us as soon as possible so that we can get you taken care of. http://line6.com/support/tickets/

Hey Guys, If you are experiencing a squeaky pedal, please open up a ticket with our customer support. http://line6.com/support/tickets/

I just checked up on your ticket and it appears we gave you a list of service centers to take your Helix to, did you receive that list?

Would you mind opening up a ticket for this issue? http://line6.com/support/tickets/

If you are still having trouble installing the update, please open up a ticket with customer support. http://line6.com/support/tickets/

Would you mind opening a ticket and sending us the custom IR so we can look at it in house? http://line6.com/support/tickets/

Try importing each custom IR one by one, then reinstall the latest firmware. This may solve your issue.

I would suggest opening a ticket for this issue with the Helix: http://line6.com/support/tickets/

Unfortunately, the Helix will not be able to control everything on the G-system. For more information on the midi capabilities on the Helix, you can find that info toward the end of the user manual. http://line6.com/data/6/0a06439cb91a5609df67966ca/application/pdf/Helix%20Owners%20Manual%20(REV%20B)%20-%20English%20(%20Rev%20B%20).pdf

Helix is compatible with the DT50, but at the moment it doesn't change the topology of the tubes like the Pod HD500x.

If you open up a ticket, we will have access to a little more information on your set up, which would help trouble shoot this issue. http://line6.com/support/tickets/

I would suggest opening a ticket to get some assistance in resolving this issue. http://line6.com/support/tickets/