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Everything posted by Line6Hunter

  1. I would suggest opening a ticket for this issue:
  2. I would suggest opening a ticket for this issue:
  3. If the cable upgrade doesn't do the trick, please open up a ticket with customer support. We can try and help you resolve the issue.
  4. Would you mind opening up a ticket with customer support and sending us a screen shot?
  5. The unit stays in preset/stomp mode when used via external MIDI commands.
  6. We haven't heard of anybody else having this issue. If you would like to open up a ticket, we could try and resolve the issue with our Customer Service.
  7. Hey guys, Sorry you are having issues with your scribble strips. I would recommend opening up tickets with Customer Service so we can get these issues looked into.
  8. Greetings, This sounds like it might be a weird bug. Would you mind opening up a ticket so we can investigate further? Thanks!
  9. Greetings! If this issue persists, please open up a ticket with customer support. The information we get from these tickets helps quantify the issue and and gather information on these issues.
  10. Greetings! I am sorry you had a bad experience with our support system. I would suggest opening a ticket with our support team in order to help you resolve the issue. However, to add to what Phil_M mentioned, the problem is most likely your updater. Make sure you are using Line 6 Updater for the Helix and not Monkey. Here is a link for the download, select Line 6 Updater from the "All Software" drop down:
  11. Greetings everybody! It looks like the Helix backpacks will start shipping out to certain retailers today and tomorrow! If you haven't already checked them out, here is a link to some sweet photos of them.
  12. As far as we know 1.04.03 should have no effect to the Looper. If it is possible to record a video of this issue and open a ticket, we would greatly appreciate it. Also, if this happens on a specific patch, it would be helpful to send us the patch. Cheers, Line6Hunter
  13. Greetings! I would suggest opening up a ticket with customer support so that we can help you resolve this issue.
  14. Greetings! We are still working on resolving the issue and will let you know as soon as we have an update. Your current ticket is still open, we have not forgotten about you. I would suggest you open a ticket with our customer support so that we can gather a little more info and keep you up to date on this issue. While we appreciate you posting in the bug report forum, it is also very helpful if you open a ticket.
  15. It sounds like somehow there is still phantom power being sent from the mixing board to the Helix itself, especially because the 14" output workaround cured the problem. If you are totally sure that no phantom power was being sent to the Helix, please open up a support ticket so that we can further examine your issue.
  16. Greetings! The problem we have experienced is exclusively with the toe switch and no other footswitch. Would you mind opening a ticket so that we can examine your issue further?
  17. While it isn't in the manual, there is an article on this issue in the Knowledge Base.
  18. Greetings, I understand this was in a different forum, but the Helix Product Manager, Digital_Igloo chimed in to explain a little about the shipping delays and the reasons for them. Hope it clears some things up.
  19. Greetings! I would suggest opening up a ticket with our customer support. Regardless of whether or not the issue is known to us, it helps us to log every occurrence and gather data. From there, hopefully they can help you resolve your issue.
  20. Greetings! If you feel there may be a problem with your device, please feel free to open up a support ticket. From there they can determine exactly what you are dealing with and hopefully resolve the issue. They may ask you for a video in order to get a better idea of how large this "dead zone" is.
  21. Greetings! Have you guys had a chance to check out Ideascale? It's a community where you can post your ideas for our products or vote on other peoples ideas that you would want to see implemented as well. It is actually an invaluable resource for us here at Line 6, in fact over 100 different ideas posted there made it into the current version of Helix. Honestly, it is pretty much a direct route to development, so feel free to pitch your ideas and vote on the changes you want to see.
  22. Greetings! Unfortunately there isn't a specific stop/mute loop switch on the Helix. I would recommend checking out our ideacale page and up-voting this specific thread. I believe it covers what you are asking about. The more votes it gets, the more attention it will receive from the Line 6 team.
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