rudomat Posted February 1, 2016 Share Posted February 1, 2016 has nobody got the same problem...? i´m using win10 and the latest firmware, and helix app as well... as soon as i click for an import it crashes...can´t import any custom ir´s anymore...;-( and - i have to say it here - support just takes too long...i don´t want to wait a week for an answer...that´s not ok...especially when the unit has got so much problems...it´s really starting to make me angry...! Quote Link to comment Share on other sites More sharing options...
Dshow Posted February 1, 2016 Share Posted February 1, 2016 Did you search the forum before posting? There's at least one topic about this already. That beeing said - are you using IRs with pretty long names? I found the program crashing when I try to import IRs with long names. Try to rename them to a shorter name. Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted February 1, 2016 Share Posted February 1, 2016 I've had it, too. Importing one at a time? Quote Link to comment Share on other sites More sharing options...
rudomat Posted February 1, 2016 Author Share Posted February 1, 2016 Did you search the forum before posting? There's at least one topic about this already. That beeing said - are you using IRs with pretty long names? I found the program crashing when I try to import IRs with long names. Try to rename them to a shorter name. yes...probably mine...;-)...no - my ir´s don´t have too long names anymore...and i tried at least 10 different ones... Quote Link to comment Share on other sites More sharing options...
rudomat Posted February 1, 2016 Author Share Posted February 1, 2016 I've had it, too. Importing one at a time? i always tried importing only one at a time...didn´t know actually, you could import more at once...;-) Quote Link to comment Share on other sites More sharing options...
arislaf Posted February 1, 2016 Share Posted February 1, 2016 Put them on your desktop... I know it sounds crazy, but for me that solved the problem. Quote Link to comment Share on other sites More sharing options...
rudomat Posted February 2, 2016 Author Share Posted February 2, 2016 Put them on your desktop... I know it sounds crazy, but for me that solved the problem. that worked...!! thanks a lot man! 1 Quote Link to comment Share on other sites More sharing options...
arislaf Posted February 2, 2016 Share Posted February 2, 2016 that worked...!! thanks a lot man! Happy it helped, you are welcome :) But still it is crazy lol.... Quote Link to comment Share on other sites More sharing options...
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