Euanh91 Posted September 19, 2016 Share Posted September 19, 2016 Hi all!Okay, total noob question I know! Apologies if this has been asked and answered a thousand times.I've had a Helix for a few months now, but I've never updated it or used the Helix editor. My Helix's firmware version is 1.03.0 I'm now wanting to download the editor and update my Helix to the latest firmware, specifically for the Snapshots. Is there a specific way in which I should do this?Ordinarily, I'd just download the latest version of the editor, but I'm wondering if I need to download an earlier version, and then update that? Or can I just go ahead with the latest version straight away? Do I need to update my Helix's firmware first, to be able to use the latest editor? I realise these are probably really stupid questions, sorry! I just don't wanna mess it up haha, as I'm sure you can understand hahaThanks a lot! Quote Link to comment Share on other sites More sharing options...
silverhead Posted September 19, 2016 Share Posted September 19, 2016 They're not stupid questions. It is very important, especially with version 2.1 of the Helix editor and the firmware, that you follow the installation instructions exactly. You will find them on the Downloads page where you access the Editor download. On the Downloads page, select Helix in the Software (not Products) field. Make sure you start by downloading the Helix Editor install program and then run the installer file. Install all three items: the editor, driver, and a program called Line 6 Updater. Then run Line 6 Updater to update the device firmware. Also pay attention to the initial instructions re: backing up your current setlists. Don't back up the bundle - use individual setlists. Quote Link to comment Share on other sites More sharing options...
mkiese Posted November 22, 2016 Share Posted November 22, 2016 I have an iMac running El Capitan. I'm trying to download the latest Helix editor (I haven't downloaded any version before). I opened the driver and double clicked on "helix.pkg". I just have a window that says "verifying helix.pkg". It has a status bar that doesn't move, and nothing is happening. Can someone please help me? Quote Link to comment Share on other sites More sharing options...
silverhead Posted November 22, 2016 Share Posted November 22, 2016 I suggest you wait a day or two. There's a new firmware/editor release expected very soon and you'll kind of be wasting time to install the current version now - you'll want to do it again when the new set comes. Also, it's important that you install the correct version of the editor, then versoin that is compatible with your installed firmware. By installing the new release you will sure you get compatible versions. The new release will include detailed installation instructions so the question you've asked here will be answered. Quote Link to comment Share on other sites More sharing options...
xmacvicar Posted July 25, 2017 Share Posted July 25, 2017 They're not stupid questions. It is very important, especially with version 2.1 of the Helix editor and the firmware, that you follow the installation instructions exactly. You will find them on the Downloads page where you access the Editor download. On the Downloads page, select Helix in the Software (not Products) field. Make sure you start by downloading the Helix Editor install program and then run the installer file. Install all three items: the editor, driver, and a program called Line 6 Updater. Then run Line 6 Updater to update the device firmware. Also pay attention to the initial instructions re: backing up your current setlists. Don't back up the bundle - use individual setlists. Can you install the editor before you even get the Helix hardware itself? I just bought it, should be here in a week or so. Was hoping to download the editor to poke around but it seemed like the install instructions were insanely specific. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 25, 2017 Share Posted July 25, 2017 Can you install the editor before you even get the Helix hardware itself? I just bought it, should be here in a week or so. Was hoping to download the editor to poke around but it seemed like the install instructions were insanely specific. Yes, you can. Quote Link to comment Share on other sites More sharing options...
xmacvicar Posted July 25, 2017 Share Posted July 25, 2017 Yes, you can. Helix Editor 2.21 Release Notes IF YOU HAVE NOT INSTALLED HELIX FIRMWARE 2.21 and HELIX EDIT 2.20, YOU *MUST* FOLLOW THESE INSTRUCTIONS! That makes it seem like I shouldn't install anything yet since I don't have Edit 2.20 on my computer ? lol Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 25, 2017 Share Posted July 25, 2017 Helix Editor 2.21 Release Notes IF YOU HAVE NOT INSTALLED HELIX FIRMWARE 2.21 and HELIX EDIT 2.20, YOU *MUST* FOLLOW THESE INSTRUCTIONS! That makes it seem like I shouldn't install anything yet since I don't have Edit 2.20 on my computer ? lol It does kind of, but it won't hurt anything to do so. However, you won't be able to do anything with it since you don't have a Helix to connect to yet. Quote Link to comment Share on other sites More sharing options...
smhd3849 Posted August 6, 2017 Share Posted August 6, 2017 Can anyone tell me what software I need to run helix Lt?? I hearing helix editor but I can't find that is it just called edit?? Quote Link to comment Share on other sites More sharing options...
xmacvicar Posted August 7, 2017 Share Posted August 7, 2017 Can anyone tell me what software I need to run helix Lt?? I hearing helix editor but I can't find that is it just called edit?? Yeah thats it. Find it on the downloads page Quote Link to comment Share on other sites More sharing options...
smhd3849 Posted August 7, 2017 Share Posted August 7, 2017 Awesome, do I have to update drivers for the license manger software as it not picking my devices up even though they are registered. Quote Link to comment Share on other sites More sharing options...
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